Job Reference: 861
Billingham Forum - 37 hours per week, £17.08 - £32,952 per annum
We are seeking a passionate, ambitious and talented professional to join our team, with excellent leadership, communication and management skills. We are looking for a Duty Manager with an ability to focus on high standards and create and provide commitment to service excellence. If you currently work in a customer-facing role where you thrive on leading by example and want to develop your career further by taking responsibility for overseeing the full operational management in the day- to-day running of Billingham Forum, we want to hear from you to be part of the future of Tees Active!
THE COMPANY
Tees Active is a charitable leisure trust that invests ‘every single penny’ of profit into providing a variety of exciting and rewarding leisure activities, to enable the local community to lead a healthier, happier and more active life.
Based in the community, our modern facilities, including state-of-the-art fitness clubs, an international standard White-Water Centre and the North East’s leading Ice Arena, provide the perfect environment for Tees Active to promote physical activity with the aim of inspiring active lifestyles, improving health and wellbeing and building stronger communities.
With over 250 team members Tees Active are committed to workforce training and personal development and the successful candidate will apply their knowledge, experience and training to play an integral part in the future success of Tees Active.
BILLINGHAM FORUM
Billingham Forum is one of the most iconic leisure destinations in the Northeast. This wet and dry community facility has: 3 swimming pools, the North East’s leading Ice Arena, extensive, modern health and fitness provision, including sauna and steam room facilities and several activity and meeting rooms. The venue also boasts Go Climb, an interactive climbing wall experience.
THE ROLE
You will deliver an excellent customer service, through effective supervision and leadership of all operational team members. You will ensure the friendly and smooth running of the centre’s day-to-day operations, activities and programme, acting as the primary point for solving customer and employee issues to ensure a customer-focussed environment, whilst being responsible for the security, cleanliness, health and safety of the building and everyone in it. You will be responsible for the opening and closing of the centre and take responsibility for ensuring the Forum remains a safe, smart, fully functioning community space during opening hours.
Working as part of a team with other Duty Managers, you will:
- ensure the building and plant conditions are maintained within the facility and carried out in accordance with the TAL’s Operating Procedures, Emergency Action Plan, and Health & Safety guidelines and legislation.
- ensure efficient cost-effective staff rotas are in place with suitably qualified and trained staff, thereby ensuring the centre remains operational for the high customer base we strive to serve.
- ensure daily and weekly financial processes are followed in line with operational requirements and TAL’s Financial Policy and completed on time, including cashing up, reconciliations and operational float checks.
- ensure all daily records and logs are accurately maintained and recorded on MyTAL - including any incidents, near misses, and accidents/incidents.
- work with the General, Deputy and other Duty Managers to ensure recruitment is achieved in a timely manner and new team members are onboarded successfully, and they are closely managed and supported through their probation period and beyond.
- monitor, manage and mentor staff to perform at their best, but where needed be responsible for managing poor performance, and investigate potential disciplinary actions.
- contribute to the development of the service through ideas, project groups, 1-2-1’s and Job Chat process, etc.
- support promotional initiatives and marketing plans and assist with customer consultation work.
Hours of work will cover the full operating hours Monday to Sunday, working on a three-week shift pattern.
We are committed to safeguarding and therefore the post is subject to an enhanced DBS check.
ABOUT YOU
This exciting, challenging and varied role at Billingham Forum requires pace, energy, resilience and high standards. The successful applicant will need to be customer-focussed, an effective leader and be able to deal with complex customer and facilities issues and work with a team of highly experienced leisure professionals – and possess a hunger to enhance their career through training opportunities and new qualifications. Previous employee supervision and a minimum of twelve months experience in a supervisory role is essential.
You must have (or be willing to attain):
- a National Pool Lifeguard Qualification
- a National Pool Plant Operators certificate
- a First Aid at Work qualification
- RLSS National Pool Lifeguard Trainer Assessor qualification
- management/supervisory qualification
In addition to this, the successful candidate must also be able to:
- deliver a consistent high-quality customer-focused leisure service.
- ensure a safe and healthy environment at all times for customers, staff, and contractors.
- provide an excellent customer service experience for all users of our facilities, as well as influence and maximise the income and usage of the facility and ensure a positive customer journey, to maximise Tees Active’s image and reputation, repeat custom, and increased income.
- be responsible for the day-to-day management of staff at our facilities in line with the Company’s policies and procedures - including (but not limited to) training and mentoring, performance management, shift patterns, and attendance.
- support with planning and delivery of leisure services across the centre.
- manage customer and team conflicts.
- demonstrate good IT, literacy and numerical skills.
- understand the importance of Health & Safety in the working environment.
- demonstrate excellent verbal and written communication skills.
INFORMAL DISCUSSION
For an informal discussion, please contact Anne Restall (General Manager), on 01642 528575 or Paulina Banaszek (Deputy General Manager) on 01642 528141.
BENEFITS
As well as the opportunity to progress your career and experience within Leisure, you will gain access to a variety of team benefits that you can enjoy throughout your time with us – it’s one of the ways we show how much we value you and your role within the organisation. Team benefits are split into two areas, MyPERKS and MyHEALTH and include:
- Free or discounted activities for you to keep active with Tees Active*?
- Discount on various Tees Active activities for your immediate family to enjoy?
- Discount with local businesses and services?
- Recruitment referral incentive scheme?
- A range of health and wellbeing services to keep you at your fit and healthy best*?
- Access to exclusive rewards and discounts with over 500 national big brand retailers*
*The above benefits apply for contracted posts.
Closing date: 4.00 pm, Thursday 10 September 2026
Interview Date: Monday 21 September 2026
Please quote Reference: 861
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