At a Glance
- Tasks: Lead daily operations and inspire teams at Billingham Forum, ensuring top-notch customer experiences.
- Company: Join Tees Active, a vibrant leisure destination in the North East.
- Benefits: Enjoy free access to activities, discounts, and health support services.
- Other info: Flexible shift patterns with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: 12 months' supervisory experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Take charge of your future! Lead, inspire and grow with Tees Active. We’re looking for an ambitious and customer‑focused Duty Manager to join our team at Billingham Forum, one of the North East’s most iconic leisure destinations.
The Role
As Duty Manager you will lead the daily operation of the centre, ensuring a safe, welcoming and high‑quality experience for all customers. You’ll supervise teams, manage operational challenges and maintain the highest standards across all areas of the facility.
Key Responsibilities
- Leading and motivating operational teams to deliver excellent customer service
- Overseeing the day‑to‑day running of activities, programmes and facilities
- Acting as the main point of contact for customer and staff queries, resolving issues professionally
- Ensuring high standards of cleanliness, safety, presentation and security
- Opening and closing the facility and maintaining a safe, fully operational environment
- Ensuring building and plant systems are maintained in line with procedures and legislation
- Plan and manage efficient staff rotas with appropriately qualified team members
- Complete financial processes, including cashing up, reconciliations and operational checks
- Maintain accurate records, including incidents, audits and compliance logs
- Support recruitment, onboarding and development of team members
- Coach, mentor and manage team performance
- Contribute to service improvements and operational initiatives
- Support promotional activities and customer engagement
Working Pattern
A three‑week shift rota covering Monday to Sunday operating hours.
About You
You’ll bring energy, resilience and a strong commitment to high standards. You’ll be confident leading teams, managing competing priorities and maintaining a safe, customer‑focused environment. We’re looking for someone who:
- Has at least 12 months’ experience in a supervisory role
- Demonstrates strong leadership and communication skills
- Thrives in a busy, customer‑facing environment
- Can manage and resolve operational and customer challenges effectively
You will also be able to:
- Deliver a consistently high‑quality customer experience
- Lead and manage staff, including performance, training and attendance
- Handle customer and team conflicts with professionalism
- Demonstrate strong IT, literacy and numeracy skills
- Understand and champion health and safety standards
Qualifications
- National Pool Lifeguard Qualification
- National Pool Plant Operators Certificate
- First Aid at Work
- RLSS Trainer Assessor Qualification
- A management/supervisory qualification
Benefits
- Free or discounted access to Tees Active activities*
- Discounts for your immediate family
- Local and national retail discounts
- Employee referral scheme
- Health and wellbeing support services
- Access to exclusive rewards and benefits platforms
*Applicable to contracted posts
Additional Information
This role is subject to an enhanced DBS check as part of our safeguarding commitment.
Duty Manager - Billingham Forum employer: Stockton Area Vacancies
Tees Active is an exceptional employer that prioritises employee growth and a vibrant work culture at the iconic Billingham Forum. With a strong focus on leadership development, team collaboration, and customer service excellence, employees enjoy benefits such as free access to activities, discounts for family, and health support services, all within a supportive environment that champions personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Billingham Forum
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Stockton Area Vacancies. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Stockton Area Vacancies. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Duty Manager - Billingham Forum
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Stockton Area Vacancies aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Stockton Area Vacancies
✨Highlight Your Passion for Sports
When chatting with Stockton Area Vacancies, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
