At a Glance
- Tasks: Ensure clean and safe bus stations while providing excellent customer service.
- Company: Join TfGM, a key player in Greater Manchester's transport network.
- Benefits: Competitive salary, free travel, generous leave, and flexible working options.
- Other info: Opportunities for career growth and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and familiarity with Microsoft applications.
The predicted salary is between 28428 - 28428 £ per year.
Are you excited by the opportunity to be part of making sure our customers get the best experience when they use our bus stations and interchanges? Are you looking for a challenging but rewarding role that will enhance your skills and knowledge?
Your Role
As a Facilities Operations Assistant, you will work in a team responsible for the operation of safe, clean and inviting bus stations and interchanges across Greater Manchester. The Facilities Operations Assistant role is vital and they are responsible for cleaning our sites (including public toilets and other customer facilities). They also support the rest of the team to make sure the sites operate safely and efficiently. All of this helps to make sure that our customers have a great Bee Network experience every time they use our facilities. You will become a key member of the Facilities Operations team and play a big part in the delivery of TfGM Facilities Operations objectives. This is a shift working role and involves weekend working. Normal duty hours are between Monday to Saturday, on Sundays and on Public Holidays.
Who are we?
Facilities Operations are responsible for the safe operation of TfGM's operational sites and for providing face to face help and assistance to the customers of the Bee Network. We are a frontline team for TfGM and the Bee Network and play a crucial role in the delivery of the Bee Network ensuring the services and facilities remain accessible, safe and reliable.
What you’ll bring
What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt. You’ll have experience in an operational/customer service role in a busy, bustling, vibrant environment and you’ll recognise the requirements and demands of providing excellent customer service to different audiences. You’ll know what the Bee Network is all about and the role that TfGM operational staff play in the delivery of the network. In this role you will be using a mobile device to assist you in producing records and reports, you’ll need some experience of using Microsoft applications such as Outlook, Word, Excel, PowerPoint and Teams.
What we can offer you
We offer a competitive salary starting from £28,428 per annum plus a shift allowance of 15%, this means that as you’ll work on a rostered basis, we’ll add an extra 15% onto your total pay for the month (not just for certain shifts). You will also be able to claim mileage and travel time expenses and you’ll be provided with a full uniform!
Through this advertisement, we will be populating a talent pool for opportunities at our hubs across Greater Manchester that may become available over the next 6 months. These could also be fixed term or permanent positions. At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.
Our benefits include:
- Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
- Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
- Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
- Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events.
Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website.
What's next?
Facilities Operational Assistant NEW Altrincham Interchange Manchester Stockport Wigan £28,428 [...] employer: Stockport
St. Bernadette’s Catholic Primary School offers a nurturing and supportive environment for its Business Administration Apprentice, where you will be part of a dedicated team committed to making a positive impact on students' lives. With a strong Catholic ethos, the school fosters professional growth through guaranteed training opportunities while ensuring a welcoming atmosphere for both staff and the school community. This role not only provides valuable administrative experience but also allows you to contribute to a vibrant educational setting in Brinnington, Stockport.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operational Assistant NEW Altrincham Interchange Manchester Stockport Wigan £28,428 [...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stockport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stockport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Operational Assistant NEW Altrincham Interchange Manchester Stockport Wigan £28,428 [...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stockport:Your cover letter is your chance to shine! Tell us why you want to work at Stockport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stockport!
How to prepare for a job interview at Stockport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
