At a Glance
- Tasks: Lead a team of Service Advisors to deliver top-notch customer service in a busy car dealership.
- Company: Join a successful main car dealership in Stockport with a strong focus on customer satisfaction.
- Benefits: Earn up to £40,000 basic salary plus OTE, with Monday to Friday hours and career progression.
- Other info: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Take the next step in your automotive career and make a real impact on customer experiences.
- Qualifications: Experience in automotive customer service and team management is essential.
The predicted salary is between 32400 - 39600 £ per year.
Location: Stockport
Salary: Up to £40,000 Basic, £48,000 OTE
Hours: Monday-Friday 8:00am-5:00pm / 8:00am-6:00pm, 1 in 3/4 Saturday mornings
Richard Abson Group is currently recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport. This is a fantastic opportunity for an experienced automotive professional who is looking to take the next step in their career and lead a team of 6 Service Advisors within a high-performing aftersales department.
The Role
As Customer Service Manager, you will be responsible for the day-to-day management of the Service Advisor team, ensuring excellent customer service, strong departmental performance and a smooth customer journey from booking through to vehicle collection.
Your Responsibilities Will Include
- Leading, supporting and motivating a team of 6 Service Advisors
- Managing the daily operation of the service department
- Monitoring and improving customer satisfaction and retention
- Ensuring departmental KPIs and financial targets are achieved
- Coaching the team to maximise productivity, upselling and profitability
- Handling escalated customer queries and complaints professionally
- Working closely with the Workshop and Aftersales teams
- Monitoring workload, bookings and vehicle flow
- Ensuring processes and manufacturer standards are consistently followed
- Driving a positive, customer-focused culture across the department
About You
We're looking for someone with previous experience within a main car dealership, ideally in a Service Advisor, Senior Service Advisor, Team Leader or Aftersales management position.
You'll Need To Be
- An experienced automotive customer service professional
- Confident managing and motivating a team
- Commercially aware with a strong understanding of departmental KPIs
- Customer-focused with excellent communication skills
- Organised and able to work effectively in a busy environment
- Confident dealing with customer complaints and escalations
- Driven to achieve targets and deliver excellent results
What's on Offer?
- Up to £40,000 basic salary
- £48,000 OTE
- Monday-Friday working hours 8:00am-5:00pm / 8:00am-6:00pm shifts
- 1 in 3/4 Saturday mornings
- Opportunity to lead an established team of 6 Service Advisors
- Excellent career progression within a successful main dealership
For more information or to discuss the role confidentially, contact Richard Abson Group.
Customer Service Manager in Stockport employer: Stockport Nub News
At Stockport Nub News, we pride ourselves on being an excellent employer that fosters a collaborative and supportive work culture. Our flexible working arrangements allow for a healthy work-life balance, while our commitment to employee development ensures that you will have ample opportunities for growth and advancement within the firm. Join us in a vibrant location where your contributions are valued, and you can make a meaningful impact on our diverse client portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stockport Nub News. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stockport Nub News before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stockport Nub News:Your cover letter is your chance to shine! Tell us why you want to work at Stockport Nub News specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stockport Nub News!
How to prepare for a job interview at Stockport Nub News
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
