Call Centre Administrator

Being the first point of contact for patients Booking appointments for our patients accessing the Community Adult Services Contacting patients showing great telephone etiquette and customer care Build rapport with patients and peers Prioritising tasks showing organisation and flexibility Quickly and efficiently manage incoming and outgoing calls and emails Input confidential information onto various I.T. systems Be familiar with a full range of clerical tasks and be able to undertake specific duties. Completing various administration tasks to a high standard on daily basis Ensuring appointment capacity is maximised