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- Tasks: Lead the migration from analogue to digital telephony, ensuring smooth transitions and minimal downtime.
- Company: Join Stockport Homes Group, a values-driven organisation transforming lives.
- Benefits: Full-time role with a supportive team and opportunities for personal growth.
- Why this job: Make a real difference by upgrading vital services for vulnerable customers.
- Qualifications: Strong organisational skills, excellent communication, and a proactive approach to learning.
- Other info: Diversity is valued; we encourage all to apply, even if you don't meet every requirement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
12 month Fixed-Term Contract Full-Time (37 hours per week)
Are you ready to play a key role in shaping the future of our telephony systems? At Stockport Homes Group, we’re a values-driven organisation committed to our mission of “One team, transforming lives”. We’re looking for a Telephony Switchover Officer to lead our migration from analogue to digital telephony across the organisation. This is a unique opportunity to work across all areas of SHG, upgrading infrastructure that supports some of our most vulnerable customers.
In this role, you’ll:
- Take ownership of the digital switchover project, acting as the main point of contact.
- Investigate and trace existing telephony connections, analyse billing, and evaluate current services.
- Coordinate with third-party suppliers, on-site teams, and installers to implement cost-effective solutions.
- Ensure continuity for critical services and minimise downtime for non-critical services.
- Keep stakeholders informed through clear documentation and regular updates.
We’re looking for someone with:
- Strong organisational and planning skills, able to manage priorities and deadlines.
- Excellent communication and interpersonal skills to build relationships across teams and suppliers.
- Investigative and analytical abilities, with a keen eye for detail and problem-solving.
- Knowledge of telephony infrastructure (voice and data) and a proactive approach to learning.
- A valid driving licence, access to a car, and business insurance for travel.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Three Sixty terms and conditions.
We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People & OD Team.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 01/02/2026
First Interview (MS Teams): 06/02/2026
Second Interview (In Person): 13/02/2026
Telephony Switchover Officer in Stockport employer: Stockport Homes Group
Contact Detail:
Stockport Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Switchover Officer in Stockport
✨Tip Number 1
Get to know the company inside out! Research Stockport Homes Group, their values, and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for those interviews! Think about how your skills match the job description. Be ready to discuss your organisational skills and how you've tackled similar projects in the past. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Stockport Homes Group. So, get that application in early!
We think you need these skills to ace Telephony Switchover Officer in Stockport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about shaping the future of telephony systems and making a difference for our customers.
Tailor Your Experience: Make sure to highlight your relevant skills and experiences that align with the job description. We’re looking for strong organisational skills and a knack for problem-solving, so don’t hold back on showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications quickly and easily.
Apply Directly Through Our Website: Remember, we only accept applications through our careers page. So, make sure to submit your application there to ensure it gets reviewed. We can’t wait to hear from you!
How to prepare for a job interview at Stockport Homes Group
✨Know Your Telephony Stuff
Make sure you brush up on your knowledge of telephony infrastructure, both voice and data. Familiarise yourself with the differences between analogue and digital systems, as well as any recent trends in telephony technology. This will show that you're proactive and ready to take ownership of the digital switchover project.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed projects or tasks in the past. Think about times when you had to juggle multiple priorities and deadlines. Being able to demonstrate your strong organisational skills will be key, especially since this role involves coordinating with various teams and suppliers.
✨Communicate Like a Pro
Since you'll be the main point of contact for the switchover project, practice your communication skills. Be ready to discuss how you would keep stakeholders informed through clear documentation and regular updates. Consider preparing a brief presentation or summary of how you would approach stakeholder communication.
✨Be Ready to Problem-Solve
Think of specific examples where you've had to investigate issues or analyse services to find solutions. Highlight your investigative and analytical abilities during the interview, as these are crucial for evaluating current services and ensuring continuity for critical operations.
