At a Glance
- Tasks: Oversee a 24/7 monitoring service, supporting vulnerable customers in Stockport.
- Company: Join Stockport Homes Group, a values-driven organisation making a real difference.
- Benefits: Enjoy competitive pay, career growth, and the chance to impact lives positively.
- Other info: Diverse workplace culture that values individuality and community impact.
- Why this job: Be part of a compassionate team transforming lives and promoting independence.
- Qualifications: Experience with vulnerable individuals and strong IT skills required.
The predicted salary is between 24300 - 29700 £ per year.
We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’. Working for us means you can make a difference to the lives of vulnerable people in Stockport every day. It’s also means you get to be part of a thriving and forward-looking organisation that prides itself on being a great place to work.
We have two vacancies for a Senior Carecall Officer, supporting the effective delivery of a 24-hour, 365-day monitoring and response service to customers across the borough of Stockport. Carecall supports over 5,000 customers and provides a vital telephone monitoring service alongside a TSA-accredited Falls Response Service, helping people remain safe, independent and confident in their own homes.
As a Senior Carecall Officer, you will provide day-to-day oversight across shifts, co-ordinating duties, managing daily cover and taking responsibility for the allocation of work. You will use your knowledge and judgement to make operational decisions based on customer need, available resources and the skills within the team, while supporting Team Leaders to ensure services are delivered in line with relevant policies, procedures and the TSA Quality Standards Framework.
This is a rewarding and responsible role that involves responding to emergency alarm calls, providing reassurance and support to customers in distress, and ensuring appropriate assistance is arranged quickly and effectively. You will also attend customers’ homes to support the delivery of a safe, professional and compassionate lifting service when required.
As a senior member of the team, you will act as a point of guidance for colleagues during shifts, supporting consistent decision-making, high standards of customer care and accurate recording of interventions. You will also support colleagues with basic repairs, maintenance and installation of monitoring equipment and assistive technology, helping to promote technology-enabled care solutions that support customers to live independently.
We are looking for someone who is caring, empathetic and able to build trust with customers, with the confidence to respond calmly and professionally in emergency situations. The successful candidate will be self-motivated, organised and able to work independently, including working alone at times and with different colleagues across shift patterns. You will have the confidence to take the lead when needed, support colleagues, prioritise work effectively and maintain a calm, solutions-focused approach in a busy operational environment. Previous experience of working with vulnerable individuals in a fast-paced environment is essential.
Candidates will have robust IT skills to effectively utilise Microsoft packages and several in-house systems, with previous experience of clear and accurate recording of customer interventions. You will be confident following procedures, supporting the use of technology-enabled care solutions and helping customers understand the assistive technology available to them.
A driving licence is necessary for this role.
If you would like to informally discuss the Senior Carecall Officer role please contact Natalie James Independent Living Operations Manager on natalie.james@stockporthomes.org.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on SKylight terms and conditions. The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Senior Carecall Officer in Stockport employer: Stockport Homes Group
Stockport Homes Group is an exceptional employer, dedicated to transforming lives in Stockport through a values-driven approach. With a strong commitment to employee growth and a supportive work culture, we offer meaningful opportunities to make a difference in the community while enjoying a range of benefits, including a focus on diversity and inclusion. Join us in a rewarding role as a Senior Carecall Officer, where you can contribute to the safety and independence of vulnerable individuals in a thriving organisation that prioritises social impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Carecall Officer in Stockport
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Stockport Homes Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Stockport Homes Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Stockport Homes Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Stockport Homes Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Senior Carecall Officer in Stockport
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Stockport Homes Group:Before hitting send, make sure to tailor your application specifically to Stockport Homes Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Stockport Homes Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
