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- Tasks: Help customers manage their rent and service charges while providing support and guidance.
- Company: Join an award-winning income collection team that values your contributions.
- Benefits: Enjoy a full-time role with on-the-job training and career development opportunities.
- Other info: Diversity is valued, and we encourage all to apply regardless of qualifications.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Permanent, Full Time (37 hours per week)
Have you got experience working in a fast-paced collections role? Do you enjoy talking to people on the phone? Do you want to be part of a team that really cares about helping people? If this sounds like you, then don’t miss this opportunity to join our award-winning income collection team, working for a company that really cares about you and wants you to enjoy coming to work every day.
As a Recovery Officer you will work with customers to enable them to pay their rent and service charges, providing an accessible and informative service, and striking the right balance between enforcement and support. This is a performance and target driven role focused on providing the right support, at the right time and delivering a consistent high-quality service. With a lot of on the job learning and development, the right person will have the opportunity to really thrive and support the team in continuing to be a sector leader in this area.
A full UK driving licence and the use of a vehicle for work purposes is essential for this role.
To be considered for this role you must provide a supporting statement as part of your application which details how you meet the ideal candidate requirements listed below, giving relevant examples to support this:
- Experience working in performance and customer service-driven roles, such as income collection, housing, or leasehold management
- Strong literacy and numeracy skills and the ability to quickly retain new knowledge
- Proven experience of effective communication with a range of different customers, recognising their individual needs and working flexibly to meet these
- Experience of using a wide range of IT systems and/or software applications
If you would like to discuss this role, please contact Leanne Merga, Head of Income and Money Advice.
The successful applicant’s appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service. We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People OD Team. Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. We encourage you to apply early. We may close the vacancy sooner if we find the right candidate.
Closing Date: 1st March
Interview Date: 13th March
Recovery Officer in Stockport employer: Stockport Homes Group
Contact Detail:
Stockport Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Officer in Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stockport Homes Limited. Understand their values and mission, especially their commitment to diversity and community support. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves talking to customers, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully helped someone in a challenging situation. Be ready to share these stories during your interview to highlight how you can provide the right support at the right time.
✨Tip Number 4
Apply through our website! Remember, we want to hear from you directly, so make sure to submit your application through our careers page. This way, your application won’t get lost in the shuffle, and we can see your enthusiasm for the role right away!
We think you need these skills to ace Recovery Officer in Stockport
Some tips for your application 🫡
Show Us Your Experience: When writing your supporting statement, make sure to highlight your experience in performance and customer service-driven roles. Use specific examples that demonstrate how you've successfully handled similar situations in the past.
Be Personable: Since this role involves talking to people on the phone, let your personality shine through in your application. We want to see how you connect with customers and provide support while maintaining professionalism.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your strong literacy and numeracy skills, and mention any relevant IT systems or software applications you've used. This shows us you're a great fit for the role!
Apply Directly Through Our Website: Remember, we only accept applications through our careers page. So, don’t forget to apply directly! It ensures your application gets reviewed properly and helps us find the right candidate faster.
How to prepare for a job interview at Stockport Homes Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Recovery Officer inside out. Familiarise yourself with income collection processes and the importance of balancing enforcement with support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves talking to customers on the phone, practice articulating your thoughts clearly. Think of examples from your past experiences where you've effectively communicated with different types of customers. This will demonstrate your ability to adapt your communication style to meet individual needs.
✨Highlight Relevant Experience
When discussing your background, focus on your experience in performance-driven roles, especially in customer service or collections. Use specific examples to illustrate how you've successfully met targets and provided high-quality service. This will help the interviewers see how you can contribute to their team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.