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- Tasks: Lead a team to help people find jobs and improve their skills.
- Company: Join SHG, a passionate organisation dedicated to social inclusion.
- Benefits: Enjoy flexible working, health cash plans, and generous annual leave.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and excellent communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you passionate about helping people into work, training, and education? Do you have the leadership skills to inspire a team and deliver outstanding results? If so, we’d love to hear from you!
At SHG, we’re looking for an Employment & Customer Training Team Leader to manage and guide our Employment & Customer Training Team, ensuring customers receive high-quality support to progress into employment, training, education, and work placements.
In this pivotal role, you’ll cultivate a collaborative, multi-disciplinary approach to tackling unemployment, promoting social inclusion, and building strong relationships with key internal and external stakeholders. You’ll ensure our services are integrated with local and regional employment, training, and education frameworks, delivering consistent quality and impact.
What you’ll do:- Lead and motivate a team of Employment Officers and specialists to achieve performance targets.
- Lead and manage the Customer Training service, driving engagement, attendance and learning outcomes for customers.
- Drive a culture of excellence, ensuring customer experience is at the heart of everything we do.
- Monitor service delivery, manage risks, and produce performance reports.
- Build and maintain partnerships with local and regional employment, training, and education providers.
- Use customer feedback to continuously improve services.
- Experienced in managing and developing frontline teams.
- Skilled in performance management and delivering contract outcomes.
- Excellent interpersonal and communication skills, both written and verbal.
- Highly organised, solution-focused, and confident in prioritising complex workloads.
- Knowledge of the benefits system, local labour market, and safeguarding practices.
- IT literate with proficiency in Microsoft Office and case management systems.
- Pension: Access to Social Housing Pension Scheme (SHPS).
- Annual Leave: 26 days, rising to 28 days after 5 years’ service.
- Health Cash Plan: Claim back everyday healthcare costs.
- Retail Discounts: Savings on food and shopping.
- Flexible Working: Hybrid options for a healthy work-life balance.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Skylight terms and conditions.
We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 25th January 2026
Interview Date: 3rd February 2026
Employment & Customer Training Team Leader in Stockport employer: Stockport Homes Group
Contact Detail:
Stockport Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment & Customer Training Team Leader in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your skills align with their mission, especially around helping people into work and training.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your leadership experience and how you've motivated teams in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to make a difference.
We think you need these skills to ace Employment & Customer Training Team Leader in Stockport
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for helping people into work and education. We want to see that you genuinely care about making a difference in the community!
Highlight Your Leadership Skills: Since this role is all about leading a team, don’t forget to showcase your leadership experience. Share examples of how you've motivated teams and achieved results in the past.
Tailor Your Application: Take the time to customise your application to match the job description. Use keywords from the posting to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Directly Through Our Website: Remember, we only accept applications through our careers page. So, make sure to submit your application there to ensure it gets reviewed. We can’t wait to hear from you!
How to prepare for a job interview at Stockport Homes Group
✨Know Your Stuff
Make sure you understand the role of an Employment & Customer Training Team Leader inside out. Familiarise yourself with the key responsibilities, like managing a team and driving engagement. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. This will demonstrate your ability to inspire others and achieve results, which is crucial for this role.
✨Understand the Local Landscape
Research the local employment and training frameworks relevant to the job. Being knowledgeable about the benefits system and local labour market will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
