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- Tasks: Support our Property Management team by delivering excellent customer service and managing enquiries.
- Company: Join a diverse and inclusive team at Stockport Homes.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Opportunity for career growth and to be part of a community-focused organisation.
The predicted salary is between 13 - 16 £ per hour.
Part Time - 18.5 hours per week (days flexible) Fixed Term until April 2027. We are looking for a motivated and customer focused individual to join our Property Management team as a Customer Service Officer. As a Customer Service Officer, you will play a key role in supporting our fast-paced Property Management (Voids) service.
You will be the first point of contact for customers, providing clear and accurate information across a range of services including housing registration, the allocation of empty properties, and identifying individuals who may benefit from tenancy readiness support. You will deliver excellent customer service across multiple channels, including face-to-face interactions, telephone calls, and email correspondence.
You will also be responsible for processing tenancy terminations, creating property listings, evaluating applicant suitability, and organising property viewings and tenancy agreements. You will work closely with other departments to ensure information is accurate and that the letting process complies with current regulations and policies.
To succeed in this role, you must have proven experience in delivering high-quality customer service. You should be able to communicate effectively, demonstrate empathy, and manage complex enquiries with professionalism. Strong organisational skills and the ability to manage competing priorities under pressure are essential. You should also be comfortable working independently, taking initiative, and adapting to changing business needs.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes terms and conditions. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team. Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
Please note: We encourage you to apply early! We will be reviewing applications and conducting interviews on a rolling basis throughout the campaign so we may close the advert sooner if we find the right candidate.
Customer Services Officer - Property Management in Stockport employer: Stockport Homes Group
Contact Detail:
Stockport Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer - Property Management in Stockport
✨Tip Number 1
Get to know the company! Research Stockport Homes and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle different situations, like managing complex enquiries or dealing with difficult customers. This will prepare you for those tricky questions in the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are excited about joining our Property Management team.
We think you need these skills to ace Customer Services Officer - Property Management in Stockport
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've handled enquiries and supported customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention how your experiences align with the responsibilities of a Customer Service Officer in Property Management.
Be Yourself: Remember, we value authenticity! Don’t be afraid to let your personality shine through in your application. We’re looking for someone who fits our 'Be You' approach, so show us who you are!
Apply Directly Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our careers page. We don’t accept applications from third-party sites, so keep it simple and apply with us directly!
How to prepare for a job interview at Stockport Homes Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Officer in Property Management. Familiarise yourself with the key responsibilities like housing registration and tenancy agreements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you managed complex enquiries or demonstrated empathy. This will highlight your ability to handle the fast-paced environment and diverse customer needs.
✨Practice Effective Communication
Since you'll be the first point of contact for customers, practice clear and concise communication. You might want to do mock interviews with a friend or family member to refine your responses. Remember, it's not just what you say, but how you say it that counts!
✨Be Ready to Adapt
The job requires you to manage competing priorities under pressure, so be prepared to discuss how you've adapted to changing situations in the past. Share specific examples that demonstrate your organisational skills and ability to take initiative, which are crucial for this role.