At a Glance
- Tasks: Be the first point of contact, handling calls and digital enquiries with empathy.
- Company: Join a dynamic team at Stockport Homes focused on customer experience.
- Benefits: Enjoy hybrid working, generous leave, pension, health cash plan, and retail discounts.
- Other info: Embrace diversity and be part of a culture that values individuality.
- Why this job: Make a real difference by supporting vulnerable customers and resolving their queries.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills required.
The predicted salary is between 29000 - 29000 £ per year.
We’re looking for a customer‑focused individual to join our busy Customer Experience Hub as a Customer Services Officer. You’ll be the first point of contact, handling high volumes of calls and digital enquiries, providing advice on housing services such as repairs, tenancy and neighbourhood issues. You’ll work in a fast‑paced environment, delivering excellent service, resolving queries at first contact where possible, and supporting vulnerable customers with empathy.
About you
- Experience in a customer service or contact centre role
- Strong communication and problem‑solving skills
- Able to manage high workloads and competing priorities
- Positive, resilient and customer‑focused
What we offer
- Hybrid working (after probation)
- Generous annual leave and pension
- Health cash plan and retail discounts
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes terms and conditions. The successful applicant’s appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service. If you require any reasonable adjustments to complete your application, please contact the People & OD Team.
Customer Service Officer- Customer Experience Hub in Stockport employer: Stockport Homes Group
Stockport Homes Limited is an excellent employer, offering a supportive work environment where safety and compliance are paramount. As an Asbestos and Legionella Advisor, you will have the opportunity to develop your expertise while working closely with a dedicated team committed to delivering high-quality outcomes for the community. With a focus on employee growth and a culture of continuous improvement, this role provides a meaningful chance to make a real difference in ensuring safe and compliant homes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer- Customer Experience Hub in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stockport Homes Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stockport Homes Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer- Customer Experience Hub in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stockport Homes Group:Your cover letter is your chance to shine! Tell us why you want to work at Stockport Homes Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stockport Homes Group!
How to prepare for a job interview at Stockport Homes Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
