Customer Experience & Growth Team Leader in Stockport

Permanent, Full-Time (37 hours per week)

Make a Difference. Lead with Purpose. Drive Growth.

At Stockport Homes Carecall, we are passionate about helping people live safely, independently and confidently in their own homes. As part of our wider Independent Living Service, we provide innovative telecare solutions and responsive support that empower customers to maintain their independence while receiving the reassurance they need.

We are looking for an enthusiastic and experienced Customer Experience & Growth Team Leader to help shape the future of our Carecall service.

Reporting to the Independent Living Operations Manager, you will lead a team of Customer Experience & Growth Officers, ensuring the delivery of outstanding customer service while identifying opportunities to grow and develop the service through innovation, partnership working and effective promotion.

The role is responsible for overseeing the day-to-day operation of the service, ensuring resources are effectively managed to maintain continuous service delivery. You will be responsible for customer onboarding, coordinating installations and removals, managing stock levels, monitoring performance against KPIs, and ensuring compliance with TSA standards. The successful candidate will also participate in the wider out-of-hours management rota (1 in 5).

This is a fantastic opportunity to join an innovative and forward-thinking service that makes a genuine difference to people's lives every day. You will play a key role in delivering excellent customer experiences while supporting the future growth and success of Carecall.

Why Join Us?

At Stockport Homes Group, our "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on SKylight terms and conditions.

The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the Recruitment Team on recruitment.shg@stockporthomes.org.

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

If you are an inspiring leader with a passion for customer experience, service improvement and service growth, we'd love to hear from you.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 17th November 2026
Interview Date: 23rd November 2026

Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact.

We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes.

As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home.

All our profit is reinvested within the group to maximise opportunities for those who most need our help.

Companies within SHG:

Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an ‘Arm’s length management organisation’, so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services.

Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive.

Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work.

Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport.

SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey.