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- Tasks: Create engaging customer communications and manage social media channels.
- Company: Join a dynamic team focused on inspiring communities in Stockport.
- Benefits: Full-time role with hybrid working options and a supportive culture.
- Why this job: Make a real impact by connecting with customers and enhancing their experience.
- Qualifications: Strong communication skills and experience with social media tools.
- Other info: Embrace diversity and be part of a team that values your unique contributions.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Permanent, Full Time (37 hours per week)
Are you passionate about communicating and connecting with customers? Do you thrive in a fast‑paced comms environment where no two days are the same? If so, we would love you to join us as our next Customer Communications Partner!
What you’ll do:
- In this exciting role, you’ll be at the heart of how we engage, inform, and inspire our customers.
- You’ll shape high‑quality communications that make a real difference to communities across Stockport.
- You’ll be responsible for:
- Creating and coordinating standout customer communications aligned with our brand.
- Managing and monitoring our social media channels - keeping conversations positive, helpful, and responsive.
- Delivering innovative campaigns that boost engagement and amplify our messages.
- Building strong working relationships across teams to ensure accuracy, consistency, and timely delivery.
- Producing engaging content for web, social media, and publications with the right tone of voice.
- Using analytics and customer feedback to continually improve our approach.
- Championing a blend of traditional and cutting‑edge communication methods to reach diverse audiences.
About you:
You’re someone who brings energy, creativity, and attention to detail. You’ll shine in this role if you have:
- Excellent written and verbal communication skills.
- A passion for delivering brilliant customer service.
- Experience with CMS platforms and social media scheduling tools.
- A track record of delivering creative communications or campaigns.
- Confidence working proactively, building relationships, and hitting deadlines.
- A love of using data to influence and improve communications.
- Strong Microsoft Office skills and a keen eye for detail.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Three Sixty Hybrid terms and conditions.
We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 16th February 2026 - 9AM
Interview Date: 24th February 2026
Customer Communications Partner in Stockport employer: Stockport Homes Group
Contact Detail:
Stockport Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Partner in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and social media presence. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and crafting your own engaging stories. Highlight your experience in customer communications and how you've used data to drive results – this will make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Communications Partner in Stockport
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer communication shine through in your application. We want to see how you connect with customers and why you're excited about this role!
Tailor Your Content: Make sure your application reflects the skills and experiences mentioned in the job description. Highlight your creativity and any relevant campaigns you've worked on that align with our brand.
Be Clear and Concise: We appreciate clarity! Keep your writing straightforward and to the point. Use engaging language that showcases your excellent communication skills, just like you would in the role.
Apply Directly Through Our Website: Remember, we only accept applications through our careers page. Don’t miss out on the chance to join us—apply directly to ensure your application gets the attention it deserves!
How to prepare for a job interview at Stockport Homes Group
✨Know Your Audience
Before the interview, take some time to research the company and its customer base. Understand their values and communication style. This will help you tailor your responses and show that you're genuinely interested in how to engage and inspire their customers.
✨Showcase Your Creativity
Prepare examples of past campaigns or communications you've worked on that demonstrate your creativity and ability to connect with audiences. Be ready to discuss how you used innovative methods to boost engagement and what the outcomes were.
✨Be Data-Driven
Since the role involves using analytics to improve communications, come prepared with examples of how you've used data in previous roles. Discuss specific metrics you tracked and how they influenced your strategies. This shows you can blend creativity with analytical thinking.
✨Practice Your Communication Skills
As a Customer Communications Partner, strong verbal and written skills are crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare a short presentation about a communication strategy you admire, as this could impress your interviewers.
