At a Glance
- Tasks: Champion tenant engagement and shape services that make a real difference in the community.
- Company: Join Stockport Homes Group, committed to giving customers a voice.
- Benefits: Full-time role with a focus on equality, diversity, and inclusion.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a positive impact in your community while developing your skills.
- Qualifications: Strong communication skills and experience in tenant participation preferred.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about giving customers a voice and shaping services that truly make a difference? Join Stockport Homes Group (SHG) as a Customer & Community Engagement Officer and help us deliver our Customer Voice and Influence Strategy.
In this role, you’ll champion tenant and resident engagement, ensuring their views influence our services and strategic priorities. You’ll design and deliver inclusive participation activities, build strong partnerships, and support community groups to thrive, creating positive outcomes across our neighbourhoods.
You’ll bring a strong understanding of excellence in tenant participation and the Tenant Influence and Accountability regulatory standard, along with proven ability to collaborate effectively with colleagues, partners, and stakeholders to create meaningful outcomes. Skilled at engaging and building rapport with people, especially those who may not currently engage, you’ll have excellent communication skills and the ability to produce clear, concise, and engaging content for diverse audiences.
You’ll be confident in analysing and interpreting feedback, identifying themes, and presenting insights that inform decision-making. A proactive team player, you’ll manage multiple tasks and projects simultaneously while maintaining a commitment to equality, diversity, and inclusion.
While a driving licence and car aren’t essential for this role, some community work is involved, so you’ll need to be able to travel easily within the area. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions. The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.
We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People & OD Team.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
If you would like to discuss the role before applying, please contact us. Closing Date: 26th January 2026 at 9am. Interview Date: 3rd February 2026.
Customer and Community Engagement Officer in Stockport employer: Stockport Homes Group
Stockport Homes Group (SHG) is an exceptional employer dedicated to fostering a culture of inclusivity and community engagement. With a strong commitment to employee development, SHG offers opportunities for growth while championing the voices of tenants and residents in shaping vital services. Located in Stockport, our vibrant work environment encourages collaboration and innovation, making it a rewarding place to contribute to meaningful community outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Community Engagement Officer in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stockport Homes Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stockport Homes Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Community Engagement Officer in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stockport Homes Group:Your cover letter is your chance to shine! Tell us why you want to work at Stockport Homes Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stockport Homes Group!
How to prepare for a job interview at Stockport Homes Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
