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- Tasks: Support over 5,000 customers by responding to emergency calls and assisting with falls.
- Company: Join a caring team dedicated to helping people live independently in Stockport.
- Benefits: Full-time role with flexible shifts, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Empathy, organisation, and a full UK driving licence are essential.
- Other info: Diversity is valued; we encourage all to apply, even if you don't meet every requirement.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Permanent, Full-Time (37 hours per week). Due to a number of promotions within the team, we are currently recruiting for three Carecall Officers to join our Independent Living Carecall Team in Stockport. This is a full-time role working an average of 37 hours per week on a rota basis. This role requires flexibility, as you will work on a rotating shift pattern that includes day shifts, night shifts, and weekends. You must be comfortable working alone at times and with different colleagues across shifts to ensure continuous service delivery.
As a Carecall Officer, you will be part of a vital service that supports over 5,000 customers across Stockport. The Carecall service operates 24 hours a day, 365 days a year, providing a 24-hour telephone monitoring system and a TSA-accredited Falls Response Service. You will play a key role in helping customers remain safe and independent in their own homes.
Your responsibilities will include:
- Responding to emergency alarm calls
- Attending customers’ homes to assist those who have experienced a fall
- Providing a safe and supportive lifting service
- Carrying out basic repairs to monitoring equipment
- Installing new devices
- Promoting the full range of technology available to support independent living
We are looking for someone who is caring, empathetic, and able to build trust with customers. You should be highly organised, able to follow procedures independently, and confident using IT systems. A full UK driving licence is essential for this role.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on SKylight terms and conditions. The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People & OD Team.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 29th January 2026
Interview Date: 6th February 2026
Carecall Officer in Stockport employer: Stockport Homes Group
Contact Detail:
Stockport Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carecall Officer in Stockport
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on the organisation's mission and culture. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who truly aligns with their goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences relate to the Carecall Officer role, especially your ability to work independently and handle emergency situations.
✨Tip Number 3
Show your personality! During the interview, let your caring and empathetic nature shine through. Share stories that highlight your ability to build trust with customers and how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Carecall Officer in Stockport
Some tips for your application 🫡
Be Yourself: We want to see the real you! Don’t be shy about sharing your experiences and achievements. Highlight what makes you unique and how you can contribute to our Carecall team.
Tailor Your Application: Make sure to align your application with the job description. Focus on your caring nature, organisational skills, and any relevant IT experience. Show us why you’re the perfect fit for the role!
Show Your Flexibility: Since this role involves working various shifts, let us know about your flexibility. Mention any previous experience with shift work or your willingness to adapt to different schedules.
Apply Directly Through Our Website: Remember, we only accept applications through our careers page. It’s super easy! Just head over there and submit your application to ensure it gets reviewed. We can’t wait to hear from you!
How to prepare for a job interview at Stockport Homes Group
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Carecall Officer. Familiarise yourself with the key tasks like responding to emergency calls and assisting customers after falls. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Carecall Officer, being caring and empathetic is crucial. Prepare examples from your past experiences where you've shown these qualities. Whether it's helping someone in need or building trust with clients, having real-life stories ready will make you stand out.
✨Demonstrate Flexibility
Since the role involves working on a rotating shift pattern, be ready to discuss your availability and willingness to adapt. Highlight any previous experience you have with flexible working hours, as this will reassure them that you can handle the demands of the job.
✨Brush Up on IT Skills
You'll need to be confident using IT systems for this role. Before the interview, take some time to review any relevant software or technology that might be used in the Carecall service. Being able to talk about your tech skills will show you're prepared and capable.