At a Glance
- Tasks: Support customers with emergency calls, welfare visits, and telecare services.
- Company: Join a compassionate team dedicated to helping people live independently.
- Benefits: Flexible shifts, diverse work environment, and the chance to make a real difference.
- Other info: Embrace diversity and be part of a supportive team culture.
- Why this job: Be a hero in your community while gaining valuable experience and skills.
- Qualifications: Empathy, strong communication skills, and a full UK driving licence required.
The predicted salary is between 20250 - 24750 £ per year.
Are you a caring, reliable and customer-focused individual who wants to help people live independently in their own homes?
We're looking for compassionate and committed Carecall Officers to join our Independent Living Carecall Team.
Our service operates 24 hours a day, 365 days a year, supporting around 5,000 customers across Stockport through emergency alarm monitoring, welfare visits, falls response and telecare services.
No two days are the same.
One moment you could be providing reassurance over the phone to a vulnerable customer, and the next you could be responding to an emergency call, assisting someone who has fallen, or installing equipment that helps people stay safe and independent at home.
This role requires flexibility, as you will work on a rotating shift pattern that includes day shifts, night shifts, and weekends.
You must be comfortable working alone at times and with different colleagues across shifts to ensure continuous service delivery.
- What You'll Be Doing
- Responding to emergency alarm calls and providing support and reassurance to customers.
- Delivering welfare and emergency visits.
- Providing a dynamic falls response service using specialist lifting equipment.
- Installing, maintaining and promoting telecare equipment.
- Identifying and reporting safeguarding concerns.
- Working closely with customers, families, health professionals and colleagues to provide an excellent service.
- Completing basic administration and using IT systems to maintain accurate records.
- Have a caring, empathetic and customer-focused approach.
- Can remain calm and professional in challenging situations.
- Are confident making decisions and taking responsibility for their actions.
- Have excellent communication and relationship-building skills.
- Can work independently and as part of a team.
- Are flexible and adaptable to meet the needs of a 24/7 service.
- Hold a full UK driving licence
- The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values.
We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
- This role will be on SKylight terms and conditions.
The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.
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Carecall Officers in Hyde employer: Stockport Homes Group
Stockport Homes Group is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the construction and procurement sectors. With a strong commitment to employee development, we provide ample opportunities for growth and advancement, ensuring our team members are equipped with the skills needed to excel. Located in Stockport, our organisation fosters a supportive environment where your contributions directly impact the community, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Carecall Officers in Hyde
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Stockport Homes Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Stockport Homes Group.
We think you need these skills to ace Carecall Officers in Hyde
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Stockport Homes Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Stockport Homes Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Stockport Homes Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Stockport Homes Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Stockport Homes Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Stockport Homes Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Stockport Homes Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Stockport Homes Group and how you would contribute to adapting HR strategies.
