Extra Care Facilities Officer

Permanent, Part Time (25 hours per week)

Are you passionate about making a real difference to people’s lives? Do you take pride in creating safe, clean and welcoming spaces? If you’re someone who brings energy, empathy and outstanding customer service to everything you do, we’d love you to join our team!

Why This Role Matters

The Independent Living Team, is proud to introduce the opening of Brookhead Lodge, a new Extra Care Scheme, committed to maintaining excellent standards of safety, cleanliness, and presentation across the building. Brookhead Lodge comprises 49 apartments supporting residents with medium to high care needs to live as independently as possible within a safe, comfortable, and welcoming environment.

The Extra Care Facilities Officer will take responsibility for the building, ensuring all health and safety requirements are met and that the scheme remains clean, well‑maintained, and fit for purpose. They will work positively with colleagues and the on‑site care provider to uphold the highest standards across the scheme.

This is a meaningful role where no two days are the same, and where your contribution genuinely enhances the wellbeing and daily experiences of our residents.

What You’ll Do

As our Extra Care Facilities Officer, you will:

• Maintain high standards of cleanliness and safety throughout the building, indoors and outdoors.
• Deliver outstanding customer service, working positively with colleagues, residents, visitors and contractors.
• Manage and monitor cleaning stock, materials and equipment, ensuring safe usage and correct COSHH compliance.
• Respond proactively to areas requiring intensive or reactive cleaning.
• Support events and activities alongside the Independent Living Officer and on‑site care provider.
• Receive and process scheme deliveries.
• Promote recycling and sustainability, supporting SHG’s Green Agenda.
• Work safely at all times, following risk assessments, training and safe systems of work.
• Stay adaptable, open to change and committed to ongoing training.

About You

You’ll bring:

• Flexibility to work across a 5‑day rota, including occasional evenings or weekends.
• A warm, positive and enthusiastic approach to customer service.
• Understanding of health & safety and safe systems of work.
• Experience in a customer‑focused role.
• Great problem‑solving skills and the ability to work independently and as part of a team.
• Commitment to high standards, including in a physically demanding role.
• A strong commitment to equality, diversity and inclusive practice.
• Alignment with our ASPIRE core values and Considerate Colleague principles.

If you’re excited by the idea of helping to create a clean, safe and supportive environment for our customers, we’d love to hear from you. Join a team that takes pride in going the extra mile, and help us make a positive impact every single day.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Skylight terms and conditions.

The successful applicant\’s appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

We understand that if you don\’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

Please note: We encourage you to apply early! We will be reviewing applications and conducting interviews on a rolling basis throughout the campaign so we may close the advert sooner if we find the right candidate.