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For Companies At a Glance
- Tasks: Engage with customers and analyse feedback to enhance housing services.
- Company: Leading housing provider in the UK focused on customer satisfaction.
- Benefits: Competitive salary of £35,604.40 and opportunities for professional growth.
- Why this job: Make a real difference by amplifying customer voices in housing.
- Qualifications: Experience in customer engagement and strong analytical skills required.
- Other info: Join a dynamic team dedicated to improving community services.
The predicted salary is between 21362 - 49700 £ per year.
A prominent housing provider in the UK is seeking a Customer Influence and Engagement Officer. This role is vital in reinforcing customer voice and ensuring compliance with regulatory standards. The successful candidate will develop effective engagement mechanisms, analyze customer feedback, and produce reports to improve services.
Applicants should have:
- Experience in customer engagement within housing or public sectors
- Strong analytical and communication skills
- Knowledge of engagement best practices
Salary is set at £35,604.40.
Strategic Customer Insight & Engagement Officer in Boston employer: Stockport Homes Group
Contact Detail:
Stockport Homes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Insight & Engagement Officer in Boston
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work in customer engagement. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your analytical skills! Prepare examples of how you've used data to drive customer engagement in past roles. Be ready to discuss these during interviews to demonstrate your expertise.
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual conversations, being able to articulate your thoughts clearly is key in this role. We all know how important the customer voice is!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Strategic Customer Insight & Engagement Officer in Boston
Some tips for your application 🫡
Show Your Passion for Customer Engagement: When writing your application, let your enthusiasm for customer engagement shine through. We want to see how you can reinforce the customer voice and make a real impact in our organisation.
Highlight Relevant Experience: Make sure to showcase any experience you have in customer engagement, especially within housing or public sectors. We’re looking for specific examples that demonstrate your skills and knowledge of best practices.
Be Analytical: Since this role involves analysing customer feedback, don’t forget to mention your analytical skills. Share instances where you've used data to drive improvements or make informed decisions.
Tailor Your Application: Take the time to tailor your application to our job description. We appreciate when candidates align their skills and experiences with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Stockport Homes Group
✨Know Your Customer Engagement Strategies
Before the interview, brush up on various customer engagement strategies, especially those relevant to the housing sector. Be ready to discuss how you can apply these strategies to enhance customer voice and compliance with regulatory standards.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to drive customer engagement in previous roles. Highlight specific instances where your insights led to improved services or customer satisfaction, as this will demonstrate your capability for the role.
✨Communicate Clearly and Confidently
Since strong communication skills are essential, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your experience effectively and confidently.
✨Familiarise Yourself with Regulatory Standards
Research the key regulatory standards that impact customer engagement in the housing sector. Being knowledgeable about these regulations will not only impress your interviewers but also show that you understand the importance of compliance in your role.
