At a Glance
- Tasks: Welcome visitors, answer enquiries, and deliver engaging activities at our museums.
- Company: Join Stockport Council and be part of a vibrant cultural team.
- Benefits: Competitive salary, flexible hours, and a chance to work in a creative environment.
- Other info: Permanent position with opportunities for personal growth and development.
- Why this job: Make a difference by connecting people with history and culture every day.
- Qualifications: Great customer service skills and experience in delivering engaging visitor activities.
The predicted salary is between 12844 - 13049 £ per year.
A permanent position for a Museums Assistant at Bramall Hall, Hat Works & Staircase House. There are two posts available: an 18-hour post (two 18-hour slots, working alternate weekends) and a 22.5-hour post (three days per week, working every Saturday). Salary ranges are £12,844-£13,049 for 18 hours and £16,055-£16,311 for 22.5 hours, inclusive of evening and weekend increments.
Your Role: The Museums Assistant is the first point of contact for all visitors to the museums. Key duties include:
- Welcoming visitors
- Answering enquiries
- Handling bookings
- Delivering activities
- Engaging visitors with collections both in-person and online
- Supporting day-to-day operations, security, and maintenance of the site
About You: Applicants should possess excellent customer-service and organisational skills, with experience in delivering visitor activities, demonstrations and tours, as well as handling retail sales and financial transactions.
Guaranteed Assessment Scheme: We are committed to improving employment opportunities for people with disabilities, care leavers and ex-military personnel. If you meet both the criteria for the scheme and the essential job role criteria, you will be guaranteed shortlisted for Assessment.
Visa Sponsorship: Stockport Council holds a visa sponsorship licence, but this role does not currently qualify for sponsorship.
Contact: For an informal discussion about the role, please contact Christine Dingley at Christine.dingley@stockport.gov.uk.
Museums Assistant in Stockport employer: Stockport Council
Working as a Museums Assistant at Bramall Hall, Hat Works & Staircase House offers a unique opportunity to engage with the community and share the rich heritage of our museums. With a strong commitment to inclusivity and employee development, we provide a supportive work culture that values customer service excellence and encourages personal growth. Our flexible working hours and focus on visitor engagement make this an ideal role for those seeking meaningful employment in a vibrant cultural setting.
StudySmarter Expert Advice🤫
We think this is how you could land Museums Assistant in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stockport Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stockport Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Museums Assistant in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stockport Council:Your cover letter is your chance to shine! Tell us why you want to work at Stockport Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stockport Council!
How to prepare for a job interview at Stockport Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
