At a Glance
- Tasks: Deliver excellent customer service and support events at Stockroom.
- Company: Join a vibrant cultural hub in the heart of Stockport.
- Benefits: Competitive salary, flexible working conditions, and a supportive team environment.
- Other info: Opportunities for growth and commitment to diversity and inclusion.
- Why this job: Be part of a dynamic space that welcomes over 1 million visitors!
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28598 - 31022 £ per year.
We are looking for a warm, open‑hearted, open‑minded individual to join our team. You will have a relentlessly optimistic outlook, fearless attitude to trying new things, and a kind approach to people and the planet.
Key responsibilities include:
- Delivering excellent customer service to all Stockroom visitors and supporting the Stockroom team to do the same.
- Ensuring that Stockroom is welcoming, clean and that any building or operational issues are addressed promptly with Stockroom management team.
- Supervising the day‑to‑day operation of the building and staffing of the site.
- Making regular checks of the systems and processes used in the running and maintenance of the building, and being responsible for the opening and closing of Stockroom.
- Supporting the smooth running of commercial and creative events in the space.
About You
We seek someone who has experience working in a busy, public environment that provides an excellent customer/resident experience. Essential skills include:
- Leadership and team‑building.
- Strong communication and interpersonal skills.
- Problem‑solving.
- Attention to detail and organisation.
- Ability to work in a busy, public‑facing environment with a diverse client group.
- Commitment to delivering excellent customer service.
- Understanding and actively supporting Stockport Council’s diversity and equality policy.
- Understanding inclusive practice and the needs and access requirements of a diverse range of residents within a public space.
- Good IT skills and ability to use a variety of digital systems and software.
About Us
Stockroom is an exciting cultural and creative space with a year‑round events and exhibition programme. It is home to a town centre library, a dedicated kids’ library, Stockport’s heritage archive, a café and flexible studio space. Located in the heart of the town centre in Merseyway, Stockroom opened in May 2025 and has welcomed over 1,000,000 visitors. We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues and to offer fair and flexible working conditions. We are committed to improving employment opportunities for people with disabilities, care leavers and ex‑military personnel.
As part of the Guaranteed Assessment Scheme you will be guaranteed an interview if you meet the criteria for the scheme and the essential job role criteria.
If you would like to find out more about the role, please contact Liv Shaw, Operations Manager at Olivia.Shaw@stockport.gov.uk for an informal discussion.
Front of House Officer in Stockport employer: Stockport Council
At Stockroom, we pride ourselves on being an excellent employer that values the wellbeing of our colleagues and fosters a supportive work culture. With a commitment to fair and flexible working conditions, we offer opportunities for personal and professional growth in a vibrant cultural space located in the heart of Stockport. Join us in delivering exceptional customer service while being part of a diverse team dedicated to making a positive impact in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Officer in Stockport
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Stockport Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Stockport Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Front of House Officer in Stockport
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Stockport Council.
How to prepare for a job interview at Stockport Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Stockport Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Stockport Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
