At a Glance
- Tasks: Provide reception and admin support across Family Hubs, assisting families and colleagues.
- Company: Stockport Council, dedicated to creating opportunities for the community.
- Benefits: Flexible working arrangements, commitment to wellbeing, and a supportive team environment.
- Other info: Join a diverse team committed to inclusivity and career growth.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Strong customer service skills, organisational abilities, and proficiency in IT applications.
The predicted salary is between 20790 - 25410 £ per year.
We are looking to recruit a permanent full time Business Support Officer to provide reception and administrative support and cover across our four Family Hub sites across the borough.
Family Hubs bring together a range of services to support children, young people and families.
Our Business Support Officers play a vital role in delivering this support by acting as the first point of contact for families who visit or contact our Hubs; and by carrying out a range of administrative tasks to support frontline colleagues in the work they do.
This specific role, as a Roving Business Support Officer, is an exciting opportunity to work across all our hubs offering cover and support to existing staff during planned and unplanned absence.,
- Dealing with customer or colleague enquires face to face in reception, via telephone and by email - signposting to relevant professionals where appropriate.
- General administration including ordering and dealing with invoices, managing room booking and monitoring multiple email inboxes.
- Supporting the delivery of both online and face to face parenting programmes ensuring information is coordinated, records are maintained and follow-up actions are completed.
- Supporting site-based operational arrangements, including buildings-related administration, supporting with health and safety meetings and liaison with colleagues to help maintain safe and effective Hub environments.
- Supporting digital content and information management, including keeping service information up to date across relevant platforms and helping families and professionals access clear and accurate information.
- Managing online enquiries, ensuring these are reviewed, forwarded on to the relevant professional or responded to appropriately and in line with agreed processes.
- Supporting the induction, guidance and ongoing development of colleagues by sharing knowledge, providing practical support and encouraging consistent working practices across Family Hub sites., Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.
Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel.
As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.
Find out if you meet the criteria here: https://www. greater. jobs/our-guaranteed-assessment-scheme Privacy Notice
Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed.
We welcome applicants from all backgrounds and communities to join our workforce.
We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements.
We also have inclusive employment policies and staff engagement forums to support our diverse workforce.
We will listen to, learn from, and develop our workforce.
A commitment to providing a high standard of customer service with previous experience of dealing with customers, strong organisational and interpersonal skills, with the ability to prioritise your own workload and work to tight deadlines.
You should be computer literate and be confident in working with standard office IT applications including Word, Excel, and Outlook.
You will be expected to learn how to navigate in-house ICT systems to work with data and information; and use other applications to support services delivered virtually.
You will work as part of the Stockport Family Business Support Hub and will therefore have the ability to build effective working relationships.
Must be able to travel to all of the Family Hub sites at short notice.
At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough.
Working at Stockport Council means contributing to one of the most thriving towns in the North.
We're keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.
We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues.
As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.
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Business Support Officers in Stockport employer: Stockport Council
St Paul’s CE Primary School is an exceptional employer, offering a supportive and nurturing environment where staff are valued and encouraged to grow professionally. With a strong commitment to safeguarding and promoting the welfare of children, the school fosters a collaborative work culture that prioritises continuous improvement and high-quality professional development. Located in the heart of Brinnington, employees benefit from a warm community atmosphere and the opportunity to make a meaningful impact on the lives of children and families.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officers in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stockport Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stockport Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Officers in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stockport Council:Your cover letter is your chance to shine! Tell us why you want to work at Stockport Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stockport Council!
How to prepare for a job interview at Stockport Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
