At a Glance
- Tasks: Be the first point of contact for enquiries and provide effective customer service.
- Company: Join Stockport Council, committed to improving community support.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Opportunity for career growth and commitment to inclusivity.
- Why this job: Make a real difference in people's lives through the Making Every Adult Matter programme.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28598 - 31022 £ per year.
Scale 5 (£28,598 - £31,022), 37 hours a week, full‑time, temporary (3 years). Hybrid: Fred Perry House with some homeworking after induction.
Responsibilities
The role is part of the Adult Social Care Front Door Team and focuses on being the first point of contact for enquiries. The successful candidate will provide a responsive and effective service, handling all customer contacts in a professional and appropriate manner. Specialising in the referral and information needs related to the Making Every Adult Matter programme.
Qualifications
- Self‑motivated and able to work in a fast‑paced environment.
- Previous customer‑service experience.
- Excellent communication skills.
Additional Information
The successful applicant’s appointment will be subject to satisfactory pre‑employment clearances, including a Disclosure and Barring Service check. Stockport Council holds a Visa sponsorship licence but this role does not currently qualify. We have made a commitment to improve employment opportunities for people with disabilities, care leavers and ex‑military personnel. As part of the Guaranteed Assessment Scheme, you will be guaranteed to be shortlisted for assessment if you meet both the scheme criteria and the essential job role criteria.
Referral and Information Officer (supporting MEAM) employer: Stockport Council
Stockport Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to inclusivity and diversity, the council provides unique opportunities for career development, particularly for individuals from underrepresented backgrounds. The hybrid working model allows for flexibility, making it an ideal workplace for those seeking a meaningful role in public service.
