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For Companies At a Glance
- Tasks: Be the first point of contact for enquiries in Adult Social Care and make referrals.
- Company: Join Stockport Council's diverse and inclusive workforce.
- Benefits: Enjoy flexible working, competitive pay, and career progression opportunities.
- Why this job: Kickstart your career in Adult Social Care with a supportive team.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Part-time role with hybrid working options and guaranteed interviews for eligible candidates.
The predicted salary is between 13201 - 14071 £ per year.
Overview
You will be working in a team of people who are the first point of contact for enquiries to Adult Social Care, providing a responsive and effective service and ensuring all customer contacts are handled in a professional and appropriate manner.
You will make referrals to appropriate internal teams and external services, using the information you receive from members of the public, colleagues, and partner organisations.
An opportunity has arisen for a Referral and Information Officer within the Council\’s Adult Social Care Front Door Team. This is a multi-disciplinary team made up of Social Workers, Occupational Therapists, Social Care Officers, and Referral and Information Officers. This role is a good place to begin a career in Adult Social Care with proven career pathways and progression.
Role details
We are looking for a self-motivated person, who can work part time within a fast-paced environment, with previous customer service experience and excellent communication skills.
Scale 4 (£26,403 – £28,14 pro rata, actual salary £13,201 – £14,071). 18.5 hours, Part-Time. Set hours: Wednesday (1pm – 5pm), Thursday (9am – 5pm), Friday (9am – 4.30pm). Permanent. Hybrid: Fred Perry House and homeworking.
Benefits and commitments
Stockport Council is committed to promoting a diverse and inclusive workforce culture. We welcome applicants from all backgrounds and communities to join our workforce. We offer flexible/hybrid working arrangements where possible. We are recognized under the Good Employment Charter and pledged to pay the real living wage and support fair and flexible working conditions.
Other information
Visa sponsorship: Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.
Guaranteed Assessment Scheme: We have committed to improve employment opportunities for people with disabilities, care leavers and ex-military personnel. If you meet both the criteria for the scheme and the essential job role criteria, you will be guaranteed an interview. Find out if you meet the criteria here: https://greater.jobs/content/13405/greater-manchester-guaranteed-assessment-scheme
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Referral and Information Officer employer: Stockport Council
Contact Detail:
Stockport Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral and Information Officer
✨Tip Number 1
Network like a pro! Reach out to people in the Adult Social Care field, whether through LinkedIn or local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that job.
✨Tip Number 2
Prepare for those interviews! Research common questions for Referral and Information Officers and practice your responses. We want you to feel confident and ready to showcase your customer service skills and communication prowess.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. We believe it shows your enthusiasm and professionalism, which is key in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to make a difference in Adult Social Care.
We think you need these skills to ace Referral and Information Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience and communication skills. We want to see how you can bring your unique flair to the Referral and Information Officer role!
Show Your Passion: Let us know why you're excited about working in Adult Social Care. Share any relevant experiences or motivations that drive you to make a difference in people's lives. We love seeing genuine enthusiasm!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Stockport Council
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Referral and Information Officer. Familiarise yourself with Adult Social Care services and think about how your previous customer service experience can apply to this role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to role-play common scenarios you could encounter in the job, such as handling enquiries or making referrals.
✨Show Your Motivation
Be ready to discuss why you're interested in starting a career in Adult Social Care. Share your passion for helping others and how you see yourself contributing to the team’s success.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the team culture aligns with your values, especially regarding diversity and inclusion.
