At a Glance
- Tasks: Be the friendly face of Stockport Council, helping residents access vital services.
- Company: Join Stockport Council, awarded MJ Local Authority of the Year 2025, dedicated to community wellbeing.
- Benefits: Enjoy flexible working, generous leave, discounts, and a supportive work environment.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Make a real impact in your community while developing your skills in a diverse team.
- Qualifications: No specific qualifications required; just bring your enthusiasm for customer service!
The predicted salary is between 22000 - 24000 £ per year.
Application Deadline: 13 July 2025, 11:59pm
Please be aware that we may close this vacancy early if a high volume of applications are received. We encourage you to submit your application as soon as possible to avoid disappointment.
Shortlisting Date: 14 July 2025
Interview Date: 17 and 18 July 2025
Interview Type: face to face
While we embrace the use of AI as an innovative tool to maximise our services at Stockport Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.
Join us at Stockport Council MJ Local Authority of the Year 2025
Your Role
You will be the first point of contact for face-to-face access to council services and advice. Adding value to the customer experience at receptions within the civic complex by greeting and pro-actively engaging with customers assessing wants and needs, providing information, signposting to services as well as supporting and coaching customers using computers and other systems to ensure access for all to Council services.
About You
You will be friendly but professional, enjoy working with people, and going the extra mile to provide excellent customer service. You will be able to work under pressure, at pace and have a logical approach to problem solving. You will enjoy working with a diverse range of people and will always strive to support our residents in the best way possible.
About Us
We are a diverse team that are passionate about putting residents at the heart of what we do. We work with a wide range of teams across the council, along with key stakeholders. The work of the team is varied, and no two days are the same. We are always striving to improve to be able to offer our residents the very best. There are development opportunities; including training and progression within the wider team.
At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.
We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.
If you want to have a conversation or have any questions, please contact Greta Gleeson at [emailprotected] for an informal conversation.
Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.
Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.
Follow our recruitment team on X , Instagram and Facebook for updates on our vacancies and recruitment events.
Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.
We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.
Piccadilly, Stockport, SK1 3XE, United Kingdom
A generous annual leave allowance, up to 30 days annual leave dependent on grade and length of service, plus bank holidays with the option to purchase additional annual leave
Work Life Balance
Work and personal life balance. Many jobs include part time working, flexi-time and homeworking
Employee engagement networks to support colleagues and create opportunities to feed into both workforce and borough strategies
Support for volunteering by allowing up to 4 hours per month (pro rata) to carry out any duties associated with this
Learning and Development
A suite of learning and development opportunities, from important data protection training to all level apprenticeships
Discounts
A huge range of discounts via an easy to use portal, including: Gym memberships, restaurants, events, travel, cycle to work scheme, home electronics and more.
Access to an employee support hotline, available 24 hours a day, 365 days of the year.
Pension Scheme
Option to join the Local Government Pension Scheme and give your pension a boost by enrolling into a salary sacrifice scheme.
Our Recruitment Journey
Seen a job you’re interested in but want to understand more about our recruitment process?
1
Application stage
When you have seen a job, you are interested in you can submit your application online by clicking ‘Apply Now’, some vacancies will ask you to complete a supporting statement where you should address the About You section of the Job Profile for the role. Other vacancies will ask you to upload a CV.
2
Shortlisting
In keeping with our commitment to inclusion, recruiting managers take an anonymised approach to recruiting when shortlisting your application form. They will use the supporting information section of your application and your work history to assess your suitability for the job. You\'ll be notified of the outcome of your application form via email and if successful you\'ll be invited to book an interview slot.
3
Interviews
When preparing for the interview, you should familiarise yourself with the job profile. The About You section of the job profile contains the criteria that will be assessed at interview stage. You can prepare for interview by ensuring that you have clear examples relating to how you have met these criteria. If you require any reasonable adjustments because of a disability under the Equality Act, to assist you during the selection process we would be pleased to discuss them with you on [emailprotected]
4
Offer stage and pre-employment checks
Offer stage and pre-employment checks If you\'re offered the job after interviewing, you\'ll be sent a conditional offer detailing your new role. Along with the conditional contract and offer letter, our team will be in touch regarding your pre-employment checks.
The pre-employment checks that you will need to undertake will depend on the role that you\'ve applied for. These checks may include:
• right to work in the UK
• Disclosure and Barring Service checks.
The information provided will be dealt with in accordance with the DBS Code of Practice
• gaps in employment
• reference checks. We will request references prior to issuing your conditional contract
• pre-employment health declaration
• qualification checks
Customer Support Assistant NEW Stockport Council Posted yesterday Stockport £25,584 - £27,269 E[...] employer: Stockport Clinical Commissioning Group
Stockport Council is an exceptional employer, recognised as the MJ Local Authority of the Year 2025, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With generous annual leave, flexible working arrangements, and a commitment to diversity, employees are empowered to thrive while making a meaningful impact in one of the North's most vibrant towns. Join us to be part of a dedicated team that values your contributions and fosters growth opportunities for all.
Contact Details:
Stockport Clinical Commissioning Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Assistant NEW Stockport Council Posted yesterday Stockport £25,584 - £27,269 E[...]
✨Tip Number 1
Familiarise yourself with Stockport Council's values and mission. Understanding their commitment to community service and inclusivity will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Prepare specific examples of how you've provided excellent customer service in previous roles. Think about situations where you went the extra mile or resolved a difficult issue, as these stories will resonate well with the interviewers.
✨Tip Number 3
Practice your face-to-face communication skills. Since this role involves direct interaction with customers, being able to convey information clearly and confidently will be crucial. Consider doing mock interviews with friends or family.
✨Tip Number 4
Research common challenges faced by local councils and think about how you would address them. This shows initiative and a proactive approach, which are qualities that Stockport Council values highly in their employees.
We think you need these skills to ace Customer Support Assistant NEW Stockport Council Posted yesterday Stockport £25,584 - £27,269 E[...]
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Customer Support Assistant position. Tailor your application to highlight how your skills and experiences align with what Stockport Council is looking for.
Craft a Personal Statement:If required, write a supporting statement that addresses the 'About You' section of the job profile. Use specific examples from your past experiences to demonstrate your customer service skills, problem-solving abilities, and enthusiasm for the role.
Showcase Your Soft Skills:Emphasise your interpersonal skills in your application. Since the role involves engaging with a diverse range of people, mention your ability to communicate effectively, work under pressure, and provide excellent customer service.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a customer-facing role.
How to prepare for a job interview at Stockport Clinical Commissioning Group
✨Know the Job Profile Inside Out
Make sure you thoroughly understand the job profile, especially the 'About You' section. Prepare clear examples from your past experiences that demonstrate how you meet the criteria outlined in the job description.
✨Showcase Your Customer Service Skills
As a Customer Support Assistant, you'll need to highlight your ability to engage with diverse individuals and provide excellent service. Be ready to discuss specific instances where you've gone the extra mile for customers.
✨Prepare for Common Interview Questions
Anticipate questions related to problem-solving and working under pressure. Think of scenarios where you've successfully navigated challenges, as this will show your logical approach and resilience.
✨Emphasise Your Team Spirit
Stockport Council values teamwork and collaboration. Be prepared to discuss how you've worked effectively within a team in the past and how you can contribute to their mission of putting residents at the heart of what they do.
