IT Technician in Stockport

Salary Band 2 FTE £24,978.00 to £33,882.00 per annum.

Stockport Academy is an award-winning secondary school, graded Good by Ofsted. The successful applicant will join a school where inspectors noted that staff are "highly motivated because they feel valued". Stockport Academy is part of United Learning, a large, and growing, group of schools aiming to offer a life-changing education to children and young people across England. United Learning is committed to safeguarding and promoting the welfare of all children and young people and expects all staff and volunteers to share this commitment. All positions are subject to an Enhanced Disclosure and Barring check from the Disclosure and Barring Service (DBS) and shortlisted candidates will be subject to an online check. We always appoint on merit, and we are open to discussing flexible working options.

We are looking to recruit an IT technician who will be primarily based at Stockport Academy, but working as part of a regional ICT delivery service to 11 academies. The role of IT Technician will involve working as part of a team to provide IT support and contribute to the effective operation, maintenance and repair of all computers and computer related resources throughout the academy.

Key Responsibilities:

• Provide first line technical support, responding to users’ helpdesk requests in a timely and effective manner to minimise any disruption to teaching, learning or administration at Stockport Academy.
• Monitor the performance and fitness for purpose of end-user devices and peripherals at Stockport Academy, resolving hardware and software faults, finding temporary workarounds where necessary and escalating within the IT Service where provision is no longer suitable.
• Under the direction of IT Service Site Manager, monitor and manage network stability and performance at Stockport Academy.
• Under the direction of IT Service Site Manager, implement change requests at Stockport Academy.
• Under the direction of IT Service Site Manager, ensure compliance with backup, anti-virus and other security provisions at Stockport Academy.

About You:

The post holder will need to demonstrate a sound knowledge of PCs, laptops, printers, audio-visual components and other network devices as well as experience of supporting users within a Microsoft Windows environment. Knowledge, experience, and the ability to trouble-shoot and resolve a spectrum of first/second line issues ranging from hardware through to software is required.

The position is full time (37.5 hours per week), all year round. Although the role has predominantly fixed working hours, it may involve, where the business requires, both evening and weekend work. The role holder will therefore need to demonstrate a degree of flexibility and willingness to work unsociable hours if called upon. It is expected that the post holder will adapt their working hours around the business needs of the academy and IT service.

The post comes with 25 days holiday entitlement in addition to Bank Holidays and the successful candidate will be enrolled automatically into the Local Government Pension Scheme (LGPS) run by Greater Manchester Pension Fund (GMPF).