At a Glance
- Tasks: Provide first-line tech support and maintain computer resources at Stockport Academy.
- Company: Join a supportive team across 11 academies in a dynamic educational environment.
- Benefits: Enjoy 25 days holiday, pension scheme, and access to exclusive employee perks.
- Other info: Full-time role with opportunities for growth and learning in tech.
- Why this job: Make a difference in education while developing your IT skills in a vibrant setting.
- Qualifications: Solid knowledge of PCs, experience in help-desk environments, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an IT Technician to work primarily at Stockport Academy and support a regional ICT delivery service to 11 academies. The role involves providing timely first‑line support and maintaining the effective operation, maintenance and repair of all computer and related resources across the academy.
Key Responsibilities
- Provide first‑line technical support, responding to helpdesk requests to minimise disruption to teaching, learning and administration.
- Monitor the performance and fitness of end‑user devices and peripherals, resolving hardware and software faults and providing temporary work‑arounds when necessary.
- Escalate issues within the IT Service when local resolution is not feasible.
- Under direction of the IT Service Site Manager, monitor and manage network stability and performance.
- Implement change requests and ensure compliance with backup, anti‑virus and other security provisions.
Qualifications & Experience
- Solid knowledge of PCs, laptops, printers, audio‑visual components and other network devices.
- Experience supporting users in a Microsoft Windows environment.
- Ability to troubleshoot and resolve a spectrum of first‑ and second‑line issues, ranging from hardware through to software.
- Experience working in a help‑desk environment and demonstrating adaptability and technical problem‑solving skills.
- Willingness to work unsociable hours, including evenings and weekends, as required.
Benefits & Conditions
- Full‑time (37.5 hours per week) all year round.
- 25 days holiday entitlement plus Bank Holidays.
- Automatic enrolment into the Local Government Pension Scheme (LGPS) run by the Greater Manchester Pension Fund.
- Access to United Rewards and Perkbox, providing over 250 exclusive employee benefits via an easy‑to‑access app (including discounts on entertainment, dining, technology, clothing and more).
- Salary sacrifice schemes including Childcare Vouchers and Cycle to Work, offering tax and NI savings.
IT Technician in Cheadle employer: Stockport Academy
At Stockport Academy, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. As an IT Technician, you will benefit from a comprehensive benefits package, including generous holiday entitlement and access to exclusive employee perks, all while contributing to the educational success of our students across 11 academies in the vibrant Stockport area.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Cheadle
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Stockport Academy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Stockport Academy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Stockport Academy!
✨Direct Apply to Stockport Academy
Let's not forget to apply directly through the Stockport Academy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Cheadle
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Stockport Academy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Stockport Academy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Stockport Academy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
