Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a modern service centre, ensuring top-notch customer support across various channels.
- Company: Community-focused organisation in Stockport with a commitment to quality service.
- Benefits: Permanent full-time role with a competitive salary starting from £45,091 per annum.
- Why this job: Make a real difference in customer experience while leading a passionate team.
- Qualifications: Strong background in customer service management, especially in social housing.
- Other info: Opportunity to shape a new service centre and drive community impact.
The predicted salary is between 45091 - 63000 £ per year.
A community-focused organisation in Stockport seeks a Customer Experience Hub Manager to lead a new modern service centre. This role involves overseeing operations to ensure high-quality support across multiple channels while meeting service standards and targets.
The ideal candidate will have strong experience in customer service management, especially in the social housing sector, along with exceptional leadership and collaboration skills.
The position offers a permanent full-time contract with a salary starting from £45,091 per annum.
Head of Customer Experience Hub in Stockport employer: Stockdales
Contact Detail:
Stockdales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience Hub in Stockport
✨Tip Number 1
Network like a pro! Reach out to folks in the social housing sector and let them know you're on the hunt for a role. Attend local events or join online forums to connect with potential employers and get the inside scoop on job openings.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've led teams to success in customer service. This will help them see you as the perfect fit for managing their Customer Experience Hub.
✨Tip Number 3
Be proactive! If you find a company that excites you, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. You never know what opportunities might be available!
✨Tip Number 4
Prepare for interviews by practising common questions related to customer experience management. Think about how you can demonstrate your understanding of service standards and targets, and how you can lead a team to achieve them.
We think you need these skills to ace Head of Customer Experience Hub in Stockport
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for customer service! Share specific examples of how you've improved customer experiences in previous roles, especially in the social housing sector.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your relevant experience. We want to see how your skills align with the role of Head of Customer Experience Hub, so don’t hold back on showcasing your leadership and collaboration abilities!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’re a great fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Stockdales
✨Know the Organisation Inside Out
Before your interview, make sure you research the community-focused organisation thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Expertise
Prepare specific examples from your past experience in customer service management, particularly in the social housing sector. Highlight how you've successfully led teams and improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Leadership and Collaboration Skills
Be ready to discuss your leadership style and how you foster collaboration within a team. Think of instances where you’ve motivated your team or resolved conflicts. This is crucial for a role that involves overseeing operations and ensuring high-quality support.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the organisation's goals for the Customer Experience Hub and how they measure success. This shows that you’re not just interested in the job, but also in contributing to their vision.
