At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is unforgettable.
- Company: Join the luxurious Stock Exchange Hotel, a unique gem in Manchester's heart.
- Benefits: Enjoy free meals, gym discounts, travel perks, and more as part of our team.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real impact on guest experiences in a stunning, historic setting.
- Qualifications: Previous front desk experience and excellent communication skills are essential.
The predicted salary is between 27600 - 28800 £ per year.
Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.
As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
We are looking for an outgoing Receptionist to join our meticulous Stock Exchange Hotel team. You’ll bring the warmth and energy our guests love, confidently delivering exceptional service and ensuring every stay is memorable. As the first point of contact for our guests, you’ll become an expert on our hotel’s rich heritage and offerings, helping each guest feel informed and at home.
Here’s the role in a nutshell. You will:
- Act as a hotel ambassador at all times as you will be representing the brand and the company.
- Greet all hotel guests and assist them with check-in and check-out.
- Comply with all Security and Health & Safety policies.
- Maintain high standards, be receptive to training and coaching.
- Work under supervision, be polite and helpful to both team members and guests.
- Have good communication skills, be friendly, enthusiastic and willing to learn.
- Be fluent in spoken and written English and have the ability to communicate and interact with multi-cultural clientele.
- Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
- Act upon guest feedback to continually improve our experiences.
- Look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation of office best practices.
About you:
- Previous Front Desk experience in hospitality is essential.
- Previous experience with Marriott is preferred.
- Excellent communication and interpersonal skills, with a warm and professional manner.
- Strong organisational and multitasking abilities, with keen attention to detail.
- Proficient in using computer systems and reservation software (e.g. Opera, PMS systems, Microsoft Office).
- Ability to remain calm and courteous under pressure and handle guest issues effectively.
- Good numeracy and administrative skills.
- A strong understanding of customer service principles and guest satisfaction.
- Confident in handling cash, payments, and basic financial transactions.
Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Share the greatness of Stock Exchange Hotel and enjoy bonuses for every new recruit.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Receptionist - Manchester employer: Stock Exchange
At Stock Exchange Hotel, located in the vibrant heart of Manchester, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a commitment to providing a supportive work culture, we offer numerous benefits including free meals on duty, gym membership discounts, and exclusive travel rates across Marriott International hotels. Join us to be part of a dedicated team that fosters personal growth and celebrates long-term commitment, all while working in a beautifully restored historic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Manchester
✨Tip Number 1
Get to know the Stock Exchange Hotel inside out! Familiarise yourself with its history, services, and unique offerings. This way, when you chat with guests, you can share your enthusiasm and make them feel right at home.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly greeting or handling guest queries, being warm and approachable is key. Role-play with friends or family to boost your confidence before the big day.
✨Tip Number 3
Show off your organisational skills! Think about how you can manage multiple tasks smoothly, like check-ins and guest requests. Maybe create a little checklist for yourself to stay on top of everything during busy times.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining the Stock Exchange Hotel team. Plus, we love seeing your enthusiasm right from the start!
We think you need these skills to ace Receptionist - Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the warm and friendly vibe you’ll bring to our team. Don’t be afraid to show us why you’re the perfect fit for the Stock Exchange Hotel.
Tailor Your Experience:Make sure to highlight any previous front desk or hospitality experience in your application. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Stock Exchange
✨Know Your Hotel Inside Out
Before your interview, make sure you research the Stock Exchange Hotel thoroughly. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress your interviewers but also help you answer questions confidently.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice showcasing your warm and friendly personality during the interview. Use examples from past experiences where you've provided excellent customer service or resolved guest issues to demonstrate your interpersonal skills.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. Aim for a polished look that reflects the luxury and elegance of the Stock Exchange Hotel. This shows that you understand the brand's image and are serious about the role.
✨Prepare for Common Questions
Anticipate questions related to your previous front desk experience and how you handle stressful situations. Think of specific examples that highlight your organisational skills and attention to detail. Practising your responses will help you feel more at ease during the interview.
