At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a memorable stay.
- Company: Join the luxurious Stock Exchange Hotel in the heart of Manchester.
- Benefits: Enjoy free meals, gym discounts, and exclusive travel perks.
- Other info: Dynamic team environment with opportunities for growth and recognition.
- Why this job: Make a real impact on guest experiences while developing your career.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 27600 - 31200 £ per year.
Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.
As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
We are looking for a Night Receptionist to join our fantastic team at Stock Exchange Manchester. As a Night Receptionist you will be bursting with the friendliness and warmth that Stock Exchange Hotel is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special.
As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique property as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay. You’ll be the number one contact for our guests through the night, effortlessly reflecting our values of Meticulous, Heritage and Trust. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Here’s the role in a nutshell. You will:
- Be a hotel ambassador at all times. On the phone, take a room service order… you’ll know exactly how to bring our brand and company values to life.
- Have an excellent eye for detail and find ways to maintain the highest standards.
- Show a willingness to learn, and embrace training and coaching opportunities when they arise.
- Be able to work under supervision, whilst being motivated, polite and helpful to team members and guests alike.
- Apply great communication skills, including a good level of spoken and written English, with everyone you meet, especially our multicultural clientele.
- Embody a friendly, welcoming, enthusiastic manner while you’re on duty, so clients feel at ease and know they can trust you to help them in any way.
- Efficient at completing our night audit through our MEWs system.
Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: As a Stock Exchange Hotel team member, you get exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of Stock Exchange Hotel and enjoy bonuses for every new recruit.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Night Receptionist - Manchester employer: Stock Exchange
At Stock Exchange Hotel, located in the vibrant heart of Manchester, we pride ourselves on being an exceptional employer that values our team members' growth and well-being. With a commitment to providing a supportive work culture, we offer extensive benefits including free meals, gym discounts, and exclusive travel perks, all while fostering an environment where your enthusiasm and dedication can shine. Join us to be part of a dedicated team that not only cherishes the rich heritage of our unique property but also invests in your career progression and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist - Manchester
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Stock Exchange Hotel's history and unique features. This knowledge will not only impress during interviews but also help you connect with guests when you land the job.
✨Tip Number 2
Practice your communication skills! As a Night Receptionist, you'll be the face of the hotel at night. Role-play scenarios with friends or family to boost your confidence in handling guest inquiries and requests.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your passion for hospitality shine through. Share why you want to be part of the Stock Exchange team and how you can contribute to creating memorable experiences for guests.
✨Tip Number 4
Network like a pro! Connect with current employees on LinkedIn or attend local hospitality events. Building relationships can give you insider tips and might even lead to a referral, making your application stand out!
We think you need these skills to ace Night Receptionist - Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and enthusiastic side of you that matches our vibe at Stock Exchange Hotel. Don’t be afraid to show us why you’d be a great fit for our team!
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role. Highlight your relevant experience and skills that align with what we’re looking for, like your communication skills and attention to detail. This shows us you’ve done your homework!
Keep It Professional Yet Warm:While we love a casual tone, remember to keep it professional too. Use clear language and check your spelling and grammar. A well-written application reflects your attention to detail, which is super important for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks away!
How to prepare for a job interview at Stock Exchange
✨Know the Hotel Inside Out
Before your interview, take some time to research the Stock Exchange Hotel. Familiarise yourself with its history, architecture, and unique offerings. This will not only impress the interviewers but also show your genuine interest in becoming a part of their team.
✨Showcase Your People Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Practice how you can convey warmth and friendliness in your responses. Think of examples from past experiences where you've gone above and beyond for guests or customers, as this will highlight your suitability for the role.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail. Prepare to discuss how you've maintained high standards in previous roles. Bring up specific instances where your attention to detail made a difference, whether it was in customer service or handling tasks efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about how you would manage a guest complaint or a busy night shift. Practising these scenarios will help you respond confidently and effectively during the interview.
