At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a memorable stay.
- Company: Join the Stock Exchange Hotel, a unique and historic boutique accommodation.
- Benefits: Enjoy discounts on food, travel, gym memberships, and more!
- Other info: Flexible contracts and opportunities for career progression await you!
- Why this job: Make a real impact on guest experiences while developing your career.
- Qualifications: Great communication skills and a passion for hospitality.
We are looking for a Night Receptionist to join our fantastic team at Stock Exchange Manchester. Flexible contracts available. As a Night Receptionist, you will be bursting with the friendliness and warmth that Stock Exchange Hotel is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You will be well-turned out, highly motivated and brimming with confidence, which you will use to go above and beyond in making each guest's experience truly special. As you grow in the role, you will become a fount of knowledge on the heritage of our unique property as well as the quality of our food and drink, which you will use to keep customers informed and enlightened during their stay. You will be the number one contact for our guests through the night, effortlessly reflecting our values of Meticulous, Heritage and Trust. And as you make the role your own, you will be nurtured and developed with considered career progression to ensure you flourish within our team.
Responsibilities
- Be a hotel ambassador at all times.
- On the phone, take a room service order… you will know exactly how to bring our brand and company values to life.
- Have an excellent eye for detail and find ways to maintain the highest standards.
- Show a willingness to learn, and embrace training and coaching opportunities when they arise.
- Be able to work under supervision, whilst being motivated, polite and helpful to team members and guests alike.
- Apply great communication skills, including a good level of spoken and written English, with everyone you meet, especially our multicultural clientele.
- Embody a friendly, welcoming, enthusiastic manner while you are on duty, so clients feel at ease and know they can trust you to help them in any way.
Location
Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions. As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
Benefits
- Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
- Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
- Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
- Mind-Blowing Employee Discount Rates: As a GG Hospitality team member, you get exclusive access to unbeatable travel discounts.
- Perks Galore with Reward Gateway: Explore a world of exciting offers on entertainment, fitness, shopping, and more.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Meals on Duty: Fuel your success with free meals on duty.
Night Receptionist - Manchester employer: Stock Exchange
At Stock Exchange Hotel in Manchester, we pride ourselves on being an exceptional employer that values our team members' growth and well-being. With a vibrant work culture that celebrates individuality and heritage, we offer flexible contracts, comprehensive benefits including a pension scheme, employee discounts, and opportunities for career progression. Join us in a stunning, historic setting where your enthusiasm and dedication will be nurtured, making every guest's experience truly special.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist - Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stock Exchange Hotel. Familiarise yourself with its history and values. This will not only impress your interviewers but also help you connect your own experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your friendly and enthusiastic personality, as that’s what they’re after in a Night Receptionist.
✨Tip Number 3
Dress to impress! Make sure you look polished and professional for your interview. First impressions matter, especially in hospitality, so show them you can embody the hotel’s values right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Night Receptionist - Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and warm personality shine through! We want to see how you can energise our front of house operations with your enthusiasm, so don’t be shy about sharing your unique qualities.
Tailor Your Application:Make sure to tailor your application to reflect the values we hold dear at Stock Exchange Hotel. Highlight your attention to detail and willingness to learn, as these traits are key to making each guest's experience special.
Communicate Clearly:Since great communication is essential for this role, ensure your written English is clear and engaging. Use this opportunity to demonstrate your ability to connect with a multicultural clientele through your application.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team.
How to prepare for a job interview at Stock Exchange
✨Show Your Enthusiasm
As a Night Receptionist, your energy and warmth are key. Make sure to express your enthusiasm for the role during the interview. Share examples of how you've gone above and beyond in previous customer service roles to create memorable experiences.
✨Know the Heritage
Familiarise yourself with the history of the Stock Exchange Hotel and its unique features. Being able to discuss the heritage and architecture will show your genuine interest in the property and help you connect with the interviewers.
✨Demonstrate Attention to Detail
Highlight your ability to maintain high standards and attention to detail. Prepare specific examples from past experiences where your keen eye for detail made a difference in guest satisfaction or operational efficiency.
✨Practice Your Communication Skills
Since you'll be interacting with a multicultural clientele, practice your spoken and written English. Consider role-playing common scenarios you might encounter as a Night Receptionist, such as taking room service orders or addressing guest inquiries.
