Concierge - Manchester, Greater Manchester

Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions. As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.

Are you passionate about delivering exceptional guest experiences? At Stock Exchange Hotel, we pride ourselves on offering meticulous service that leaves a lasting impression. As our Concierge, you will be the first to greet our guests, setting the tone for an unforgettable stay. We’re looking for a trustworthy individual with a warm, welcoming demeanor and a commitment to excellence. If you're ready to elevate our guests’ experiences and contribute to our growing reputation, this role is for you.

Main Responsibilities

• Greeting guests and visitors with a friendly and professional attitude.
• Ensuring public areas, such as the Traders Lounge and lobby, remain clean and inviting.
• Assisting guests with arranging events, excursions, and transportation.
• Answering calls, managing reservations, and distributing messages.
• Tailoring experiences for frequent guests by remembering and addressing their preferences.
• Resolving complaints effectively and finding appropriate solutions.
• Providing information about the hotel’s amenities, services, and local attractions.
• Assisting with luggage and offering support during guest arrivals and departures.
• Safely operating and maintaining guest vehicles while adhering to traffic and safety regulations.
• Coordinating special requests, such as business services, entertainment bookings, or shopping.
• Continuously promoting our hotel’s unique offerings to create extraordinary guest experiences.

Requirements

• Clean UK Full Driving Licence
• 25 years old
• Previous experience in hospitality preferred but not required
• Exceptional communication and interpersonal skills
• Strong attention to detail and a passion for delivering excellent service
• Ability to thrive in a fast-paced environment

Benefits

• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
• Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
• Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
• Explore by Marriott Bonvoy: Fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
• Refer a Friend Scheme: Share the greatness of Stock Exchange Hotel and enjoy bonuses for every new recruit.
• Long Service Incentives: Special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: Support and guidance when life throws its curveballs.