At a Glance
- Tasks: Support night operations, ensuring exceptional service and guest satisfaction.
- Company: Join the luxurious Stock Exchange Hotel in the heart of Manchester.
- Benefits: Enjoy free meals, gym discounts, travel perks, and more!
- Other info: Great opportunities for career growth and employee recognition.
- Why this job: Be part of a dynamic team delivering unique guest experiences.
- Qualifications: Experience in hospitality with strong communication and leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.
As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
Are you a hospitality professional with a strong commitment to exceptional service and operational excellence? We are looking for a dedicated and proactive Assistant Night Manager to support the smooth running of our hotel during the night shift (11:00 PM – 7:30 AM), ensuring a safe and enjoyable experience for our guests.
Key Responsibilities:
- Support the Night Manager in overseeing nightly operations, upholding high service and security standards.
- Act as a key point of contact for guests, assisting with reception, switchboard, porterage, and food & beverage services.
- Monitor and assist with night cleaning operations, ensuring public areas are well-maintained.
- Ensure compliance with fire, safety, hygiene, and security regulations.
- Assist in conducting revenue checks and ensuring smooth financial handovers to the accounts and reception teams.
- Provide leadership and support to night staff, promoting a positive and professional working environment.
- Address guest inquiries and concerns efficiently, contributing to continuous service improvement.
What We Are Looking For:
- Previous experience in a night operations or reception role within hospitality.
- Strong communication, problem-solving, and leadership skills.
- Ability to work independently and handle high-pressure situations effectively.
- Keen attention to detail and commitment to maintaining high standards.
- Knowledge of UK licensing laws and hotel policies related to health, safety, and security.
If you thrive in a dynamic environment and are passionate about delivering exceptional guest experiences, we’d love to hear from you!
Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: As a Stock Exchange Hotel team member, you get exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of Stock Exchange Hotel and enjoy bonuses for every new recruit.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Assistant Night Manager - Manchester employer: Stock Exchange
At Stock Exchange Hotel, located in the vibrant heart of Manchester, we pride ourselves on being an exceptional employer that values our team members' contributions and well-being. Our commitment to a supportive work culture is reflected in our comprehensive benefits, including free meals on duty, gym membership discounts, and exclusive travel perks through Marriott Bonvoy. Join us in a unique and historic setting where your growth and dedication are celebrated, making every night shift a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager - Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stock Exchange. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stock Exchange
Don't be shy about reaching out to Stock Exchange directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager - Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stock Exchange and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stock Exchange
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
