At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and ensuring their stay is unforgettable.
- Company: Join the luxurious Stock Exchange Hotel, part of the renowned Autograph Collection by Marriott.
- Benefits: Enjoy free meals, gym discounts, travel perks, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for personal growth and development.
- Why this job: Make a real impact on guest experiences in a stunning, historic setting.
- Qualifications: Previous front desk experience and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.
As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
We are looking for an outgoing Receptionist to join our meticulous Stock Exchange Hotel team. You’ll bring the warmth and energy our guests love, confidently delivering exceptional service and ensuring every stay is memorable. As the first point of contact for our guests, you’ll become an expert on our hotel’s rich heritage and offerings, helping each guest feel informed and at home.
Here’s the role in a nutshell. You will:
- Act as a hotel ambassador at all times as you will be representing the brand and the company.
- Greet all hotel guests and assist them with check-in and check-out.
- Comply with all Security and Health & Safety policies.
- Maintain high standards, be receptive to training and coaching.
- Work under supervision, be polite and helpful to both team members and guests.
- Have good communication skills, be friendly, enthusiastic and willing to learn.
- Be fluent in spoken and written English and have the ability to communicate and interact with multi-cultural clientele.
- Possess a positive, motivated, friendly, trustworthy outlook whilst on duty.
- Act upon guest feedback to continually improve our experiences.
- Look for ways to continuously improve personal knowledge and skills and be actively involved with leaders in the creation of office best practices.
About you:
- Previous Front Desk experience in hospitality is essential.
- Previous experience with Marriott is preferred.
- Excellent communication and interpersonal skills, with a warm and professional manner.
- Strong organisational and multitasking abilities, with keen attention to detail.
- Proficient in using computer systems and reservation software (e.g. Opera, PMS systems, Microsoft Office).
- Ability to remain calm and courteous under pressure and handle guest issues effectively.
- Good numeracy and administrative skills.
- A strong understanding of customer service principles and guest satisfaction.
- Confident in handling cash, payments, and basic financial transactions.
Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: As a Stock Exchange Hotel team member, you get exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of Stock Exchange Hotel and enjoy bonuses for every new recruit.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Receptionist employer: Stock Exchange Hotel
At Stock Exchange Hotel, located in the vibrant heart of Manchester, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a strong focus on employee growth and well-being, we offer a range of benefits including free meals on duty, gym membership discounts, and exclusive travel rates across Marriott International hotels. Our supportive work culture fosters a sense of community and encourages continuous learning, making it a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Stock Exchange Hotel's history, services, and unique offerings. This way, when you chat with guests, you can share your enthusiasm and make them feel right at home.
✨Tip Number 2
Practice your communication skills! Being friendly and approachable is key in hospitality. Try role-playing scenarios with friends or family to boost your confidence in handling guest interactions.
✨Tip Number 3
Show off your organisational skills! Create a checklist of tasks you might encounter during a shift, like check-ins and check-outs. This will help you stay on top of things and impress your future employers with your attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Stock Exchange Hotel team. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the warm and friendly vibe you’ll bring to our team. Don’t be afraid to show us why you’re the perfect fit for the Stock Exchange Hotel.
Tailor Your Experience:Make sure to highlight any previous front desk or hospitality experience you have. We love seeing how your skills align with what we’re looking for, so don’t hold back on sharing relevant details that showcase your expertise!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out – we want to see your best bits quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our fantastic team at the Stock Exchange Hotel!
How to prepare for a job interview at Stock Exchange Hotel
✨Know Your Hotel Inside Out
Before your interview, make sure you research the Stock Exchange Hotel thoroughly. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. During the interview, practice clear and friendly communication. Use examples from your past experiences to demonstrate how you've effectively interacted with guests and handled any issues that arose.
✨Demonstrate Your Attention to Detail
Highlight your ability to maintain high standards and pay attention to detail. You might be asked about how you ensure accuracy in tasks like check-ins or handling payments, so prepare specific examples that showcase your meticulous nature.
✨Emphasise Your Customer Service Experience
Since previous Front Desk experience is essential, be ready to discuss your past roles in hospitality. Share stories that illustrate your commitment to guest satisfaction and how you've gone above and beyond to create memorable experiences for guests.
