At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a memorable stay.
- Company: Join the luxurious Stock Exchange Hotel in the heart of Manchester.
- Benefits: Enjoy free meals, gym discounts, and exclusive travel perks.
- Other info: Opportunities for career growth and a supportive team environment.
- Why this job: Make a real impact on guest experiences in a stunning historic setting.
- Qualifications: Great communication skills and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions. As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality.
We are looking for a Night Receptionist to join our fantastic team at Stock Exchange Manchester. As a Night Receptionist you will be bursting with the friendliness and warmth that Stock Exchange Hotel is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special. You’ll be the number one contact for our guests through the night, effortlessly reflecting our values of Meticulous, Heritage and Trust. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Here’s the role in a nutshell. You will:
- Be a hotel ambassador at all times. On the phone, take a room service order; you’ll know exactly how to bring our brand and company values to life.
- Have an excellent eye for detail and find ways to maintain the highest standards.
- Show a willingness to learn, and embrace training and coaching opportunities when they arise.
- Be able to work under supervision, whilst being motivated, polite and helpful to team members and guests alike.
- Apply great communication skills, including a good level of spoken and written English, with everyone you meet, especially our multicultural clientele.
- Embody a friendly, welcoming, enthusiastic manner while you’re on duty, so clients feel at ease and know they can trust you to help them in any way.
- Efficient at completing our night audit through our MEWs system.
Benefits include:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Share the greatness of Stock Exchange Hotel and enjoy bonuses for every new recruit.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Night Receptionist employer: Stock Exchange Hotel
Stock Exchange Hotel is an exceptional employer located in the vibrant heart of Manchester, offering a unique blend of luxury and heritage within a beautifully restored Edwardian Baroque building. As part of the Autograph Collection by Marriott, we pride ourselves on our dedicated team and commitment to providing outstanding guest experiences, while also fostering a supportive work culture that prioritises employee growth through training and career progression opportunities. With benefits like free meals on duty, gym membership discounts, and exclusive travel rates, we ensure our team members feel valued and rewarded for their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Get to know the Stock Exchange Hotel inside out! Familiarise yourself with its history and unique features. This way, when you chat with guests, you can share interesting tidbits that make their stay even more special.
✨Tip Number 2
Show off your personality! When you apply, let your enthusiasm shine through. We want to see how you embody the friendly and welcoming vibe that our hotel is known for.
✨Tip Number 3
Practice your communication skills! Since we cater to a multicultural clientele, being able to connect with guests from different backgrounds is key. Brush up on your English and maybe even learn a few phrases in other languages.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our amazing perks right there.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the friendly and warm side of you that matches our vibe at Stock Exchange Hotel. Don't be afraid to show us why you'd be a great fit for our team!
Tailor Your Application:Make sure to tailor your application to the Night Receptionist role. Highlight your customer service skills and any relevant experience that shows you can embody our values of Meticulous, Heritage, and Trust. We love seeing how you connect with our unique character!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and make sure to proofread for any typos or errors. We appreciate attention to detail, and a polished application will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our fantastic team at Stock Exchange Hotel!
How to prepare for a job interview at Stock Exchange Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Stock Exchange Hotel and its unique history. Familiarise yourself with its architecture, services, and the Autograph Collection by Marriott. This knowledge will not only impress your interviewers but also show your genuine interest in becoming a part of their team.
✨Showcase Your People Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Practice how you would engage with guests warmly and enthusiastically. Think of examples from your past experiences where you've gone above and beyond for customers, as this will highlight your ability to embody the hotel's values of friendliness and trust.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, so be prepared to discuss how you maintain high standards in your work. Bring up specific instances where your attention to detail made a difference, whether it was in a previous job or a personal project. This will show that you understand the importance of quality service.
✨Embrace Learning Opportunities
The role involves continuous learning and development. During the interview, express your willingness to learn and grow within the position. Mention any relevant training or coaching you've undertaken in the past, and how you plan to embrace similar opportunities at Stock Exchange Hotel.
