At a Glance
- Tasks: Welcome guests and create unforgettable experiences in a stunning hotel setting.
- Company: Luxury boutique hotel in the heart of Manchester, part of the Autograph Collection by Marriott.
- Benefits: Free meals, gym discounts, travel perks, and employee assistance programme.
- Other info: Dynamic environment with opportunities for personal growth and recognition.
- Why this job: Join a passionate team and elevate guest experiences in a historic venue.
- Qualifications: Clean UK driving licence, strong communication skills, and a passion for service.
The predicted salary is between 20000 - 25000 £ per year.
Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions. As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
Are you passionate about delivering exceptional guest experiences? At Stock Exchange Hotel, we pride ourselves on offering meticulous service that leaves a lasting impression. As our Guest Services Assistant, you will be the first to greet our guests, setting the tone for an unforgettable stay. We’re looking for a trustworthy individual with a warm, welcoming demeanor and a commitment to excellence. If you're ready to elevate our guests’ experiences and contribute to our growing reputation, this role is for you.
Main Responsibilities
- Greeting guests and visitors with a friendly and professional attitude.
- Ensuring public areas, such as the Traders Lounge and lobby, remain clean and inviting.
- Assisting guests with arranging events, excursions, and transportation.
- Answering calls, managing reservations, and distributing messages.
- Tailoring experiences for frequent guests by remembering and addressing their preferences.
- Resolving complaints effectively and finding appropriate solutions.
- Providing information about the hotel’s amenities, services, and local attractions.
- Assisting with luggage and offering support during guest arrivals and departures.
- Safely operating and maintaining guest vehicles while adhering to traffic and safety regulations.
- Coordinating special requests, such as business services, entertainment bookings, or shopping.
- Continuously promoting our hotel’s unique offerings to create extraordinary guest experiences.
Requirements
- Clean UK Full Driving Licence
- 25+ years old
- Previous experience in hospitality preferred but not required
- Exceptional communication and interpersonal skills
- Strong attention to detail and a passion for delivering excellent service
- Ability to thrive in a fast-paced environment
Benefits
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Share the greatness of Stock Exchange Hotel and enjoy bonuses for every new recruit.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Concierge in Manchester employer: Stock Exchange Hotel
At Stock Exchange Hotel, located in the vibrant heart of Manchester, we pride ourselves on being an exceptional employer that values our team members' growth and well-being. With a strong focus on employee development, competitive benefits like free meals on duty, gym membership discounts, and exclusive travel rates, we foster a supportive work culture that encourages collaboration and innovation. Join us to be part of a dedicated team that delivers unique experiences in a stunning boutique setting, all while enjoying the perks of working for a prestigious brand within the Autograph Collection by Marriott.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Manchester
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Stock Exchange Hotel's unique offerings and local attractions. This way, when you chat with guests, you can share insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your warm welcome! First impressions matter, so work on greeting guests with a genuine smile and friendly attitude. It sets the tone for their entire experience and shows them they’re in good hands.
✨Tip Number 3
Show off your problem-solving skills! Guests appreciate quick and effective solutions to any issues they might face. Think on your feet and be ready to turn complaints into compliments!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show your enthusiasm for joining the Stock Exchange Hotel team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Concierge in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our unique guest experiences.
Tailor Your Application:Make sure to customise your application for the Concierge role. Highlight any relevant experience or skills that align with our commitment to exceptional service and attention to detail. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it ensures you’re considered for the role. Plus, you’ll get to explore more about what makes Stock Exchange Hotel a fantastic place to work!
How to prepare for a job interview at Stock Exchange Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Stock Exchange Hotel. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to the hotel's exceptional guest experiences.
✨Showcase Your People Skills
As a Concierge, you'll be the face of the hotel, so it's crucial to demonstrate your communication and interpersonal skills. Prepare examples from your past experiences where you've successfully interacted with guests or resolved issues. This will highlight your ability to create a warm and welcoming atmosphere.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the luxury and elegance of the Stock Exchange Hotel. A polished appearance shows that you understand the importance of presentation in creating a memorable guest experience.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult guest or coordinating special requests. Think through potential scenarios and how you would respond, focusing on your problem-solving skills and commitment to excellent service.
