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- Tasks: Support night operations and ensure exceptional guest experiences at our luxury hotel.
- Company: Stock Exchange Hotel, a unique boutique hotel in central Manchester.
- Benefits: Free meals, gym discounts, travel perks, and employee assistance programme.
- Other info: Enjoy a vibrant work environment with opportunities for growth and recognition.
- Why this job: Join a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality, strong communication, and leadership skills required.
The predicted salary is between 24000 - 30000 £ per year.
Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions. As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
Are you a hospitality professional with a strong commitment to exceptional service and operational excellence? We are looking for a dedicated and proactive Assistant Night Manager to support the smooth running of our hotel during the night shift (11:00 PM – 7:30 AM), ensuring a safe and enjoyable experience for our guests.
Key Responsibilities:- Support the Night Manager in overseeing nightly operations, upholding high service and security standards.
- Act as a key point of contact for guests, assisting with reception, switchboard, porterage, and food & beverage services.
- Monitor and assist with night cleaning operations, ensuring public areas are well-maintained.
- Ensure compliance with fire, safety, hygiene, and security regulations.
- Assist in conducting revenue checks and ensuring smooth financial handovers to the accounts and reception teams.
- Provide leadership and support to night staff, promoting a positive and professional working environment.
- Address guest inquiries and concerns efficiently, contributing to continuous service improvement.
- Previous experience in a night operations or reception role within hospitality.
- Strong communication, problem-solving, and leadership skills.
- Ability to work independently and handle high-pressure situations effectively.
- Keen attention to detail and commitment to maintaining high standards.
- Knowledge of UK licensing laws and hotel policies related to health, safety, and security.
If you thrive in a dynamic environment and are passionate about delivering exceptional guest experiences, we’d love to hear from you!
Benefits:- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: Exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Share the greatness of GG Hospitality and enjoy bonuses for every new recruit.
- Long Service Incentives: Special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: Support and guidance when life throws its curveballs.
Assistant Night Manager in Manchester employer: Stock Exchange Hotel
Contact Detail:
Stock Exchange Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about the Stock Exchange Hotel. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show up in style! If you can, visit the hotel and get a feel for the place. Dress smartly and be ready to chat with staff or managers. It’s a great way to make a memorable impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the night shift! Brush up on your knowledge of night operations and be ready to discuss how you’d handle various scenarios. This shows you’re proactive and ready to tackle the challenges of being an Assistant Night Manager.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this chance!
We think you need these skills to ace Assistant Night Manager in Manchester
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences align with our commitment to exceptional service and operational excellence.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Night Manager role. Highlight relevant experience in night operations or reception roles, and don’t forget to mention your problem-solving skills and attention to detail!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Stock Exchange Hotel!
How to prepare for a job interview at Stock Exchange Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Stock Exchange Hotel. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Night Operations Experience
Be ready to discuss your previous experience in night operations or reception roles. Highlight specific situations where you demonstrated strong communication and problem-solving skills, especially under pressure. This will illustrate your capability to handle the responsibilities of an Assistant Night Manager.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage guest inquiries and concerns. Think of examples from your past where you successfully resolved issues or improved service. This will demonstrate your proactive approach and commitment to exceptional guest experiences.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This reflects your understanding of the hospitality industry’s standards and shows that you’re serious about the role.