At a Glance
- Tasks: Welcome guests with a smile and create unforgettable experiences at our luxury hotel.
- Company: Join the Stock Exchange Hotel, a unique boutique hotel in central Manchester.
- Benefits: Enjoy free meals on duty and gym membership discounts.
- Other info: Fast-paced environment with opportunities to grow in hospitality.
- Why this job: Be part of a dedicated team that curates exceptional guest experiences.
- Qualifications: Must be 25+, have a clean UK driving licence, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.
As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
Are you passionate about delivering exceptional guest experiences? At Stock Exchange Hotel, we pride ourselves on offering meticulous service that leaves a lasting impression. As our Guest Services Assistant, you will be the first to greet our guests, setting the tone for an unforgettable stay. We’re looking for a trustworthy individual with a warm, welcoming demeanor and a commitment to excellence. If you're ready to elevate our guests’ experiences and contribute to our growing reputation, this role is for you.
Main Responsibilities:
- Greeting guests and visitors with a friendly and professional attitude.
- Ensuring public areas, such as the Traders Lounge and lobby, remain clean and inviting.
- Assisting guests with arranging events, excursions, and transportation.
- Answering calls, managing reservations, and distributing messages.
- Tailoring experiences for frequent guests by remembering and addressing their preferences.
- Resolving complaints effectively and finding appropriate solutions.
- Providing information about the hotel’s amenities, services, and local attractions.
- Assisting with luggage and offering support during guest arrivals and departures.
- Safely operating and maintaining guest vehicles while adhering to traffic and safety regulations.
- Coordinating special requests, such as business services, entertainment bookings, or shopping.
- Continuously promoting our hotel’s unique offerings to create extraordinary guest experiences.
Requirements:
- Clean UK Full Driving Licence
- 25+ years old
- Previous experience in hospitality preferred but not required
- Exceptional communication and interpersonal skills
- Strong attention to detail and a passion for delivering excellent service
- Ability to thrive in a fast-paced environment
Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
Concierge employer: Stock Exchange Hotel
At Stock Exchange Hotel, located in the vibrant heart of Manchester, we pride ourselves on being an exceptional employer that values our team members' growth and well-being. With a strong focus on employee development, competitive benefits like free meals on duty, gym membership discounts, and exclusive travel rates, we foster a supportive work culture that encourages collaboration and innovation. Join us to be part of a dedicated team that delivers unique experiences in a stunning boutique setting, all while enjoying the perks of working for a prestigious brand within the Autograph Collection by Marriott.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Stock Exchange Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Stock Exchange Hotel
Don't be shy about reaching out to Stock Exchange Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Stock Exchange Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Stock Exchange Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
