At a Glance
- Tasks: Support night operations, ensuring exceptional service and guest satisfaction.
- Company: Luxury boutique hotel in the heart of Manchester, part of Marriott's Autograph Collection.
- Benefits: Free meals, gym discounts, travel perks, and employee assistance programme.
- Other info: Opportunities for growth and recognition in a vibrant work environment.
- Why this job: Join a dynamic team and create memorable experiences for guests every night.
- Qualifications: Experience in hospitality, strong communication skills, and leadership abilities.
The predicted salary is between 24000 - 30000 € per year.
Stock Exchange Hotel is located within the heart of central Manchester, positioned on Norfolk Street in between Market Street and King Street. Set within the former home of the Manchester Stock Exchange, every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. This stunning example of Edwardian Baroque architecture, with its original marble, brass, and woodwork, has been carefully restored to breathe new life into one of the city’s most historically symbolic institutions.
As part of the Autograph Collection by Marriott, Stock Exchange Hotel stands among a portfolio of independent hotels celebrated for their unique character and individuality. The partnership allows guests to enjoy the authenticity and personality of a boutique hotel, combined with the assurance and recognition of a global brand. With a dedicated, highly knowledgeable, and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.
Are you a hospitality professional with a strong commitment to exceptional service and operational excellence? We are looking for a dedicated and proactive Assistant Night Manager to support the smooth running of our hotel during the night shift (11:00 PM – 7:30 AM), ensuring a safe and enjoyable experience for our guests.
Key Responsibilities:
- Support the Night Manager in overseeing nightly operations, upholding high service and security standards.
- Act as a key point of contact for guests, assisting with reception, switchboard, porterage, and food & beverage services.
- Monitor and assist with night cleaning operations, ensuring public areas are well-maintained.
- Ensure compliance with fire, safety, hygiene, and security regulations.
- Assist in conducting revenue checks and ensuring smooth financial handovers to the accounts and reception teams.
- Provide leadership and support to night staff, promoting a positive and professional working environment.
- Address guest inquiries and concerns efficiently, contributing to continuous service improvement.
What We Are Looking For:
- Previous experience in a night operations or reception role within hospitality.
- Strong communication, problem-solving, and leadership skills.
- Ability to work independently and handle high-pressure situations effectively.
- Keen attention to detail and commitment to maintaining high standards.
- Knowledge of UK licensing laws and hotel policies related to health, safety, and security.
If you thrive in a dynamic environment and are passionate about delivering exceptional guest experiences, we’d love to hear from you!
Benefits:
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Gym Membership Discounts: Unlock exclusive savings to enhance your fitness journey at a local gym.
- Food & Beverage Discounts: Enjoy mouthwatering discounts at our restaurants and bars.
- Employee Discount Rates: As a Stock Exchange Hotel team member, you get exclusive access to unbeatable travel discounts at our hotels.
- Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
- Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of Stock Exchange Hotel and enjoy bonuses for every new recruit.
- Long Service Incentives: Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
- Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Assistant Night Manager employer: Stock Exchange Hotel
At Stock Exchange Hotel, located in the vibrant heart of Manchester, we pride ourselves on being an exceptional employer that values our team members' contributions and well-being. Our work culture is rooted in a commitment to excellence, offering unique benefits such as free meals on duty, gym membership discounts, and exclusive travel rates across Marriott International hotels. With a focus on employee growth and recognition through long service incentives and an Employee Assistance Programme, we create a supportive environment where hospitality professionals can thrive and deliver unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights about the Stock Exchange Hotel. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show up and shine! If you can, visit the hotel in person. Grab a coffee nearby and observe the vibe. This will help you understand the atmosphere and give you some great talking points during interviews.
✨Tip Number 3
Prepare for the night shift! Since this role is all about supporting the Night Manager, brush up on your knowledge of night operations and be ready to discuss how you can contribute to a smooth running of the hotel during those hours.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Stock Exchange Hotel team. Let’s make it happen!
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your commitment to exceptional service and how you’ve gone above and beyond for guests in the past.
Tailor Your Application:Make sure to customise your application to fit the Assistant Night Manager role. Highlight relevant skills like communication, problem-solving, and leadership, and relate them to the responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Stock Exchange Hotel.
How to prepare for a job interview at Stock Exchange Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Stock Exchange Hotel. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Night Operations Experience
Be ready to discuss your previous experience in night operations or reception roles. Highlight specific situations where you demonstrated strong communication and problem-solving skills, especially under pressure. This will illustrate your capability to handle the responsibilities of an Assistant Night Manager.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage guest inquiries and concerns. Think of examples from your past where you successfully resolved issues or improved service. This will demonstrate your proactive approach and commitment to exceptional guest experiences.
✨Emphasise Team Leadership Skills
As a potential leader during the night shift, it's crucial to convey your leadership style. Share examples of how you've supported and motivated team members in previous roles. This will show that you can foster a positive working environment, which is key for the hotel's success.
