At a Glance
- Tasks: Be the friendly face of our Reservations team, helping guests book their perfect getaway.
- Company: Join the iconic Stobo Castle Health Spa, a leader in wellness experiences.
- Benefits: Enjoy holiday entitlement, discounts, and career development opportunities.
- Other info: Flexible hours including evenings and weekends; perfect for students!
- Why this job: Make guests feel valued while working in a supportive, close-knit team.
- Qualifications: Looking for a positive, organised individual with great communication skills.
The predicted salary is between 12 - 15 € per hour.
Position: Part‑time (35 hours per week, including evenings and weekends)
Your Role: As a key member of our Reservations team, you will be the first point of contact for guests booking their rejuvenating experience at Stobo Castle. Your attention to detail, professionalism, and warm personality will ensure each guest feels welcome and valued from their first inquiry to their arrival at the Castle.
Key Responsibilities
- Responding to phone and online reservations, providing outstanding customer service and advice on our services.
- Managing bookings and maintaining accurate guest records within our reservations system.
- Assisting with administrative tasks related to guest reservations and bookings.
- Offering recommendations for packages and services based on guest preferences and needs.
- Ensuring all guest requests are accurately recorded and communicated to relevant departments.
- Contributing to a positive, team-oriented environment.
What We’re Looking For
- A friendly, approachable, and positive individual with a passion for customer service.
- Strong communication skills, including an excellent telephone manner.
- Good organisational and computer skills, with the ability to manage multiple tasks effectively.
- Attention to detail and a commitment to providing accurate and timely information.
- A flexible, can‑do attitude and the ability to work evenings and weekends as required.
Why Join Us?
At Stobo Castle Health Spa, you’ll become part of a supportive, close‑knit team in an iconic wellness destination.
Benefits
- Holiday Entitlement
- Discretionary Service Charge Scheme
- Company Pension Scheme
- Life Assurance
- Critical Illness Cover
- Employee Assistance Programme (EAP): 24/7 confidential support
- Health Cash Plan: Money back on everyday healthcare costs
- Shopping & Lifestyle Discount Scheme
- Staff Discount: Discounted rates on vouchers and Courtyard Boutique purchases
- Employee of the Month Awards
- Reward & Recognition Programme
- Career Development and Training Opportunities
Reservations Co-ordinator employer: Stobo Castle Health Spa
At Stobo Castle Health Spa, we pride ourselves on fostering a supportive and close-knit work environment where every team member is valued. As a Reservations Co-ordinator, you will enjoy a range of benefits including a competitive pension scheme, health cash plan, and opportunities for career development, all while working in an iconic wellness destination that prioritises employee well-being and recognition.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Co-ordinator
✨Tip Number 1
Make sure to research Stobo Castle and its services before your interview. Knowing the ins and outs of what we offer will help you stand out and show your genuine interest in the role.
✨Tip Number 2
Practice your phone manner! Since you'll be the first point of contact for guests, having a warm and professional tone is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you've managed multiple tasks effectively in the past, as this will demonstrate your ability to handle our busy reservations system.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen to join our team at Stobo Castle.
We think you need these skills to ace Reservations Co-ordinator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with guests.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check your information and ensure everything is accurate, just like you would for our guest records!
Tailor Your Application:Take a moment to read through the job description and highlight how your skills match what we’re looking for. Mention specific experiences that demonstrate your organisational skills and ability to manage multiple tasks effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Stobo Castle!
How to prepare for a job interview at Stobo Castle Health Spa
✨Know the Company Inside Out
Before your interview, take some time to research Stobo Castle and its offerings. Familiarise yourself with their services, packages, and overall ethos. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservations Co-ordinator, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your warm personality and how it contributes to creating a welcoming atmosphere.
✨Demonstrate Your Organisational Skills
Since the role involves managing bookings and maintaining accurate records, be ready to discuss how you stay organised. You could mention tools or methods you use to manage multiple tasks effectively, ensuring nothing slips through the cracks.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, or what a typical day looks like. This shows that you’re not just interested in the job, but also in how you can fit into the team.
