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- Tasks: Provide IT support and troubleshoot issues for a dynamic team.
- Company: Join a friendly and supportive tech firm in Cambridge.
- Benefits: Competitive salary, flexible working options, and social events.
- Why this job: Be the go-to tech guru and make a real difference every day.
- Qualifications: 2+ years in IT support with strong problem-solving skills.
- Other info: Enjoy a collaborative culture with great career growth opportunities.
The predicted salary is between 23000 - 31000 £ per year.
We are looking for an IT Support Technician to join our Cambridge office. You will be the first point of contact for IT support queries and will have good knowledge of desktop/laptop technologies for Windows 11 and Mac OS support.
Your focus will be to support work in the following areas:
- Day-to-day IT Support for continued business operation
- Administration of Microsoft Cloud services (SharePoint, Intune, Entra ID, Exchange, etc)
- Diagnose and troubleshoot network faults
- Laptop hardware maintenance
Essential skills and experience:
- Knowledge of networking technologies (Switches, TCP/IP, port forwarding, Firewalls)
- Good written and verbal communication skills
- Ability to work as part of a team
- Strong problem-solving skills
- Able to diagnose faults and find solutions
- Able to follow agreed procedures and interpret technical documentation
- Minimum 2 years of IT work experience is required; 3 years of experience is desirable.
It would also be beneficial to have:
- Familiarity with Debian/Ubuntu server
- Familiarity with Unifi
- Familiar with Terminal/Bash/PowerShell
Firm culture is important at Stobbs - friendly, social, approachable and where we look after each other. We regularly provide our own social and professional events. We manage the rights of some fantastic clients - obviously that means our advice has to be legally sound, but it's also about it being business savvy. We have high standards but learn from our mistakes. We're not internally competitive (well, except when it comes to sports and quizzes!). We're certainly not run with an iron fist; we want our people to bring their whole selves to work, wanting to perform well, learn from mistakes and to feel comfortable asking questions and learning, and helping us continue to improve and be the best we can be.
Our head office is north of Cambridge, with an office in central London. We are trying to strike a good balance of supporting people to work flexibly while delivering for our clients and making Stobbs an attractive place to work. Our current hybrid working policy is a minimum requirement of two days in the office, encouraging people in more if possible. We may expect you to be based in the office full-time during the first six months. Those seeking a part-time role may also be considered.
IT Support Technician in Cambridge employer: Stobbs
Contact Detail:
Stobbs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Cambridge
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common IT support questions and scenarios. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and helps us get to know you better.
We think you need these skills to ace IT Support Technician in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 11, Mac OS, and networking technologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our friendly team at Stobbs. Keep it concise but engaging!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and solved IT issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Stobbs
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Mac OS. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you’re not just familiar with the systems but can also think on your feet.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for IT support queries, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, both verbally and in writing. This is crucial for helping non-technical users.
✨Familiarise Yourself with Networking Basics
Brush up on your knowledge of networking technologies like TCP/IP, switches, and firewalls. Be prepared to answer questions about diagnosing network faults and how you would approach troubleshooting these issues. Showing confidence in this area will set you apart.
✨Embrace the Company Culture
Stobbs values a friendly and approachable culture, so don’t hesitate to let your personality shine through. Share examples of how you’ve contributed to a positive team environment in previous roles. This will help demonstrate that you’re a good fit for their collaborative atmosphere.
