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- Tasks: Be the first point of contact for customers, ensuring smooth delivery processes.
- Company: Join Stobart, a top logistics firm known for its supportive culture and strong brand partnerships.
- Benefits: Enjoy 20 days annual leave, wellness support, discounts, and a pension plan.
- Why this job: Work in a fast-paced environment where your contributions are valued and recognised.
- Qualifications: GCSE grade C or above in Maths and English; customer service experience preferred.
- Other info: Flexible shifts available; join a diverse team committed to employee development.
The predicted salary is between 22700 - 26600 £ per year.
Stobart(Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectors.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you\’re valued, challenged, and inspired!
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.
As a Customer Controller youll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift:Any 5 from 7 Days, between 07:00 and 18:00, 8 hours per shift
Salary:£26,585
Key Duties of Customer Controller:
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
- Ensure all customer orders are accurately created on ESL in-house system for delivery as per customers requirements
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
- Action Driverline calls
- To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems
- Ensure all additional costs are captured and reported correctly within the agreed timeframe
- Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
- Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
- Complete a daily task list as confirmation all requirements are fulfilled before end of day
- Support Customer Service team as a whole as and when required / asked
- Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system
- GCSE grade C or above in Maths and English
- Equivalent of 5 GCSE grade C or above
- Previous experience within a customer service environment
- Good geographical or transport knowledge.
- Good numeracy and literacy level in order to carry out tasks efficiently and accurately
- Good knowledge of Microsoft systems; Excel and Outlook in particular
As part of our drive to makeStobarta great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave –28days inclusive of Bank Holidays
- Pension –We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5%employee and 3%employer contribution
- Wellness –Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
- Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses
- Reward & Recognition We recognise that employees have gone the extra mile via referral bonus\’, special recognition and long service awards.
- Everyday discounts– via our benefit platform you will have access to 100\’s of retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Locations
Contact Detail:
Stobart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Controller
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on customer service roles. Understanding the specific challenges and expectations in this field will help you stand out during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft Excel and Outlook, as these tools are essential for the role. Consider taking a quick online course or tutorial to enhance your skills and demonstrate your commitment to learning.
✨Tip Number 3
Network with current or former employees of Stobart or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 4
Prepare to discuss specific examples of how you've handled customer service challenges in the past. Being able to articulate your problem-solving skills and customer-focused mindset will be crucial in making a strong impression.
We think you need these skills to ace Customer Controller
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Controller. Review the job description carefully and note the key duties and qualifications required.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and logistics. Emphasise any previous roles where you acted as a point of contact for customers or managed deliveries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the requirements, such as your ability to handle customer inquiries and manage delivery compliance.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Controller.
How to prepare for a job interview at Stobart
✨Know the Company
Before your interview, take some time to research Stobart and the Culina Group. Understand their values, culture, and the services they provide. This will help you align your answers with what they are looking for in a Customer Controller.
✨Demonstrate Customer Service Skills
As a Customer Controller, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experience and how you've handled challenging situations. Use specific examples to showcase your problem-solving skills.
✨Familiarise Yourself with Relevant Systems
The role requires knowledge of various systems, including ESL and Microsoft Excel. Brush up on these tools before the interview, and be ready to discuss how you've used similar systems in past roles to manage customer orders and reports.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in the Customer Controller role. This shows your genuine interest in the position.
