At a Glance
- Tasks: Be the first point of contact for customers, ensuring smooth delivery processes.
- Company: Join Stobart, a leading logistics company with a winning culture.
- Benefits: Enjoy 20 days annual leave, pension contributions, wellness support, and discounts.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact in customer service within a dynamic team environment.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 27483 - 27483 € per year.
Company Description
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!
Job Description
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller you'll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift: 4 on 4 off NIGHTS, 18:00 - 06:00
Salary: £27,483 per annum
Key Duties of Customer Controller:
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required.
- Ensure all customer orders are accurately created on ESL in-house system for delivery as per customers requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls.
- To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager.
- Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales.
- Complete a daily task list as confirmation all requirements are fulfilled before end of day.
- Support Customer Service team as a whole as and when required / asked.
- Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system.
Qualifications:
- GCSE grade C or above in Maths and English.
- Equivalent of 5 GCSE grade C or above.
- Previous experience within a customer service environment.
- Good geographical or transport knowledge.
- Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
- Good knowledge of Microsoft systems; Excel and Outlook in particular.
Additional Information:
As part of our drive to make Stobart a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave - 20 days inclusive of Bank holidays.
- Pension - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer contribution.
- Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition - We recognise that employees have gone the extra mile via referral bonus', special recognition and long service awards.
- Everyday discounts - via our benefit platform you will have access to 100's of retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Locations
Customer Controller in Cheshire, Chester employer: Stobart
Stobart, part of the Culina Group, is an exceptional employer located in Warrington, offering a vibrant work culture where employees are valued and inspired. With a strong commitment to employee development, Stobart provides extensive learning opportunities and a range of benefits including a generous pension scheme, wellness support, and recognition programmes that celebrate hard work. Join us to be part of a dynamic team that thrives on collaboration and success in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Controller in Cheshire, Chester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Stobart's values and how they align with your own. This will help you show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your customer service scenarios! As a Customer Controller, you'll be the first point of contact for customers. Think about how you'd handle different situations and be ready to share examples during your interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might even give you a heads-up on what to expect in the interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our #WinningTeam at Stobart.
We think you need these skills to ace Customer Controller in Cheshire, Chester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Controller role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft systems, especially Excel and Outlook. If you've got good geographical or transport knowledge, let us know! We love seeing candidates who can hit the ground running.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and organisation in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our #WinningTeam!
How to prepare for a job interview at Stobart
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific situations where you provided excellent service or resolved issues effectively, as this role is all about being the first point of contact for customers.
✨Familiarise Yourself with Logistics
Since this position involves transport and logistics, it’s a good idea to have a basic understanding of how these systems work. Research common terms and processes in logistics so you can speak confidently about them during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer scenarios. Practice your responses to common challenges in customer service, such as dealing with complaints or managing delivery issues, to show you’re proactive and solution-oriented.
✨Show Enthusiasm for Team Culture
Stobart values a winning culture, so express your enthusiasm for teamwork and collaboration. Share examples of how you’ve contributed to a positive team environment in the past, as this will resonate well with their company ethos.
