Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, ensuring smooth delivery processes.
- Company: Join Stobart, a leading logistics company with a winning culture.
- Benefits: Enjoy 28 days annual leave, wellness support, and discounts at hundreds of retailers.
- Why this job: Make a real impact in customer service within a fast-paced, supportive environment.
- Qualifications: Experience in customer service and good knowledge of Microsoft systems required.
- Other info: Great opportunities for personal development and career growth in logistics.
The predicted salary is between 22600 - 26700 £ per year.
Company Description
Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you’re valued, challenged, and inspired!
Job Description
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift: Any 5 in 7 days, 40 hours a week between 07:00 - 18:00
Salary: £26,585 per annum
Key Duties of Customer Controller:
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required.
- Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls.
- To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager.
- Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales.
- Complete a daily task list as confirmation all requirements are fulfilled before end of day.
- Support Customer Service team as a whole as and when required / asked.
- Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system.
Qualifications:
- Previous experience within a customer service environment.
- Good geographical or transport knowledge.
- Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
- Good knowledge of Microsoft systems; Excel and Outlook in particular.
- Able to work under pressure within a fast paced environment.
Additional Information:
As part of our drive to make Stobart a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave - 28 days inclusive of Bank holidays.
- Pension - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer contribution.
- Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognise that employees have gone the extra mile via referral bonuses, special recognition and long service awards.
- Everyday discounts - via our benefit platform you will have access to 100's of retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam.
Customer Controller in Appleton Thorn employer: Stobart
Contact Detail:
Stobart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Controller in Appleton Thorn
✨Tip Number 1
Get to know the company! Research Stobart and the Culina Group, so you can chat about their culture and values during your interview. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or complaints. Being prepared with examples will help you shine when they ask about your experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our #WinningTeam!
We think you need these skills to ace Customer Controller in Appleton Thorn
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service. We want to see how you've handled challenges and provided support in fast-paced environments, just like the one at Stobart!
Be Specific About Your Experience: When filling out your application, be specific about your skills with Microsoft systems, especially Excel and Outlook. We love seeing candidates who can demonstrate their proficiency in these tools.
Tailor Your Application: Take a moment to tailor your application to the role of Customer Controller. Mention how your skills align with the key duties listed in the job description, showing us why you're the perfect fit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Stobart.
How to prepare for a job interview at Stobart
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand what makes great customer service, especially in a fast-paced environment like Stobart. Be ready to share examples of how you've handled customer queries or complaints in the past.
✨Familiarise Yourself with Logistics
Since the role involves transport and logistics, it’s a good idea to have a basic understanding of these concepts. Research common terms and processes related to deliveries and logistics to show that you’re proactive and genuinely interested in the industry.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific situations, such as late deliveries or customer complaints. Think of relevant experiences and how you resolved similar issues in your previous roles.
✨Show Enthusiasm for Team Culture
Stobart values a winning culture, so express your enthusiasm for being part of a team. Share examples of how you’ve contributed to a positive team environment in the past, and be sure to highlight your willingness to support your colleagues.
