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- Tasks: Be the go-to person for customer inquiries and support in a dynamic environment.
- Company: Join Stobart, a top player in UK logistics, known for its vibrant culture.
- Benefits: Enjoy a competitive salary and a supportive team atmosphere.
- Why this job: This role offers growth opportunities and a chance to make a real impact.
- Qualifications: No specific experience needed; just bring your enthusiasm and willingness to learn.
- Other info: Flexible shifts with a 40-hour work week, perfect for balancing studies.
The predicted salary is between 15638 - 19500 £ per year.
Company Description Stobart(Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you’re valued, challenged, and inspired! Job Description We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller youll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. Shift: Any 5 in 7 days, 40 hours week. Salary: £26,064 per annum Key Duties of Customer Controller: To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required Ensure all customer orders are accurately created on ESL in-house system for delivery as per customers requirements Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements Action Driverline calls To liaise with the Forecasting, Planning and AM teams regarding extra or sh…
Customer Controller employer: Stobart Careers
Contact Detail:
Stobart Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Controller
✨Tip Number 1
Familiarize yourself with the logistics and transport industry, especially focusing on customer service roles. Understanding the key challenges and expectations in this field will help you stand out during conversations.
✨Tip Number 2
Practice your communication skills, as being the first point of contact for customers requires clarity and confidence. Role-playing different customer scenarios can prepare you for real-life interactions.
✨Tip Number 3
Research Stobart and its services thoroughly. Knowing their core values and how they operate will allow you to align your answers with their company culture during discussions.
✨Tip Number 4
Be prepared to discuss how you handle stressful situations and prioritize tasks. The fast-paced environment means that demonstrating your ability to stay calm under pressure will be crucial.
We think you need these skills to ace Customer Controller
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Controller position. Understand the key duties and responsibilities, as well as the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or logistics. Provide specific examples of how you've successfully managed customer interactions or resolved issues in a fast-paced environment.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as communication, problem-solving, and attention to detail. Use concrete examples to demonstrate how these skills have helped you in past roles.
Craft a Strong Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position and the company. Mention why you want to work at Stobart and how you align with their culture of being valued, challenged, and inspired.
How to prepare for a job interview at Stobart Careers
✨Understand the Company Culture
Before your interview, take some time to research Stobart and the Culina Group. Understand their values and what makes their culture unique. This will help you align your answers with their expectations and show that you're a good fit for their team.
✨Prepare for Customer Scenarios
As a Customer Controller, you'll be the first point of contact for customers. Be ready to discuss how you've handled customer service situations in the past. Think of specific examples where you resolved issues or provided exceptional service.
✨Familiarize Yourself with Logistics Terminology
Since the role involves logistics and delivery management, brush up on relevant terminology and processes. Being able to speak the language of the industry will demonstrate your commitment and understanding of the role.
✨Show Your Problem-Solving Skills
In a fast-paced environment, challenges can arise quickly. Be prepared to discuss how you approach problem-solving, especially in high-pressure situations. Highlight any experiences where you successfully navigated challenges to meet customer needs.
