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For Companies At a Glance
- Tasks: Assist customers at train stations and meet client-specific targets.
- Company: Join STM Group, an award-winning company in manpower service solutions.
- Benefits: Gain valuable experience while earning a qualification and developing your career.
- Why this job: Perfect for those with a customer-focused attitude looking to learn and grow.
- Qualifications: No prior experience needed, just a willingness to learn and engage with customers.
- Other info: Flexible shift patterns and a supportive team environment await you.
The predicted salary is between 800 - 1400 £ per month.
To perform customer service gate line duties by establishing client-specific targets at designated train stations. STM Group is an award-winning company that provides bespoke manpower service solutions. If you have a customer focused attitude and willingness to learn on the job then this is a career developing apprenticeship.
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
- Working Week: The shift patterns will be discussed ongoing. 06.00 to 12.30 • 06.00 to 10.00 • 06.00 to 14.00 • 21.00 to 01.00
- Expected Duration: 1 Year
- Number of Positions Available: 5
Customer Service Assistant Apprenticeship employer: STM GRP BENEFITS LTD
Contact Detail:
STM GRP BENEFITS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant Apprenticeship
✨Tip Number 1
Get to know the company! Research STM Group and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during your apprenticeship.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Assistant Apprenticeship
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you can connect with clients and meet their needs, so share any relevant experiences that showcase your customer-focused attitude.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role. Mention why you’re interested in the Customer Service Assistant Apprenticeship and how it aligns with your career goals.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the apprenticeship and the application process there!
How to prepare for a job interview at STM GRP BENEFITS LTD
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes great customer service and be ready to share examples of how you've provided excellent service in the past. This will show your potential employer that you have a customer-focused attitude.
✨Research STM Group
Take some time to learn about STM Group and their values. Knowing their mission and the services they provide will help you tailor your answers during the interview. It also shows that you're genuinely interested in the company and the role.
✨Prepare for Shift Pattern Questions
Since the job involves various shift patterns, be prepared to discuss your availability and flexibility. Think about how you can adapt to different working hours and express your willingness to learn and grow within the role.
✨Show Your Willingness to Learn
As this is an apprenticeship, emphasise your eagerness to learn on the job. Share examples of times when you've quickly picked up new skills or adapted to new situations. This will demonstrate your commitment to personal and professional development.
