At a Glance
- Tasks: Assist customers at train stations and provide excellent service.
- Company: Join STM Group, a fast-growing company in the rail industry.
- Benefits: Earn £9-£10 per hour with training and personal development opportunities.
- Other info: Flexible shifts with potential for progression in an exciting role.
- Why this job: Perfect for those who love customer service and want to grow in a dynamic environment.
- Qualifications: Must be local, well-groomed, and have strong communication skills.
The predicted salary is between 9 - 10 £ per hour.
STM Group are looking for Customer Service Assistants who must be LOCAL to Egham or Virginia Water and be willing to work at other nearby train stations on the South West Rail network. Are you passionate about customer service? If yes, then we are looking for you!
Shift hours can differ from week to week. Applicants must be able to work early shifts starting at 6am, or late shifts finishing at 10pm. You may also be required to work split shifts i.e. 0600-1000 in the morning and then come back and work 1600-2000 in the evening - this is another reason why it is essential applicants live locally to the stations.
What you receive from us:
- Hourly rate £9 - £10.00
- Training, Support and Personal Development
- An opportunity for progression in a fast moving, exciting and growing company
Part-time hours: 20-40 per week
Expected start date: 21/06/2021
Job Types: Full-time, Part-time, Contract
Salary: £9.00-£10.00 per hour
COVID-19 considerations: All staff and customers are required to wear face masks and adhere to social distancing and all common areas are regularly sanitised.
Requirements:
- Smart, well-groomed and confident disposition
- Excellent written and verbal communication skills
- Physically fit as the job requires you to be standing for long periods
- Successful applicants MUST be able to provide 5 years of work history for vetting (without gaps).
- Applicants must be living within the area due to shift times and have local knowledge
- Ability to pass random drug and alcohol testing
Gate Line Assistant - Egham/Virginia Water employer: STM Group
STM Group is an exceptional employer that prioritises customer service and employee development, offering a supportive work environment in the vibrant locations of Egham and Virginia Water. With flexible shift patterns and competitive hourly rates, employees benefit from comprehensive training and clear pathways for career progression within a dynamic and growing company. Join us to be part of a team that values local knowledge and fosters a culture of excellence and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Gate Line Assistant - Egham/Virginia Water
✨Tip Number 1
Get to know the local area! Since this role requires you to be familiar with Egham and Virginia Water, take some time to explore the stations and surrounding areas. This will not only help you in interviews but also show your genuine interest in the position.
✨Tip Number 2
Practice your customer service skills! Whether it’s through role-playing with friends or volunteering, honing your communication and problem-solving abilities will make you stand out. Remember, they’re looking for someone who’s passionate about helping others!
✨Tip Number 3
Be flexible with your availability! Since the shifts can vary, showing that you’re open to working different hours will make you a more attractive candidate. Highlight your willingness to adapt during your conversations with potential employers.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings listed there, and it’s the best way to ensure your application gets seen. Plus, you’ll find tips and resources to help you ace the interview process!
We think you need these skills to ace Gate Line Assistant - Egham/Virginia Water
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for customer service in your application. We want to see that you genuinely care about helping others and creating a positive experience for customers.
Be Clear About Your Availability:Since the shifts can vary, it's super important to clearly state your availability in your application. Let us know if you can handle those early starts or late finishes, so we can see how you fit into our schedule.
Local Knowledge is Key:Mention your familiarity with Egham and Virginia Water in your application. We’re looking for someone who knows the area well, as it’ll help you provide better service to our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at STM Group.
How to prepare for a job interview at STM Group
✨Know Your Local Area
Since the role requires local knowledge, make sure you brush up on the Egham and Virginia Water areas. Familiarise yourself with nearby train stations and any relevant transport links. This will show your potential employer that you're not just a candidate, but someone who understands the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think of situations where you resolved issues or went above and beyond for a customer. This is crucial as the job revolves around providing excellent service to passengers.
✨Be Ready for Shift Flexibility
Understand that the shifts can vary greatly, including early starts and late finishes. Be prepared to discuss your availability openly during the interview. Showing that you're flexible and willing to adapt will make you a more attractive candidate.
✨Dress Smartly and Be Confident
First impressions matter! Dress smartly and maintain a confident disposition throughout the interview. This reflects your understanding of the role's requirements and shows that you take the opportunity seriously. Remember, you want to convey that you’re the right fit for the team!
