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For Companies At a Glance
- Tasks: Analyse customer data, create reports, and interact with clients to meet their needs.
- Company: Join a dynamic team focused on delivering exceptional customer service through data insights.
- Benefits: Enjoy remote/hybrid work options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and continuous improvement.
- Qualifications: Bachelor's degree in a relevant field; 5+ years of data analysis experience required.
- Other info: Experience with SAM/HAM applications and mentoring is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Location: Newbury UK (Remote / Hybrid)
Duration: 6 Months
Job Summary: We are seeking a highly skilled and experienced Senior Analyst to join our team. This customer-facing role requires a dynamic individual who can effectively analyze data, provide insights, and communicate findings to clients. The ideal candidate will have a strong analytical background, excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Data Analysis: Conduct thorough analysis of customer data to identify trends, patterns, and insights that can drive business decisions.
- Reporting: Develop and present comprehensive reports to clients, highlighting key findings and actionable recommendations.
- Client Interaction: Serve as the primary point of contact for clients, addressing their inquiries, providing updates, and ensuring their needs are met.
- Collaboration: Work closely with internal teams to understand client requirements and deliver tailored solutions.
- Continuous Improvement: Identify opportunities for process improvements and implement strategies to enhance customer satisfaction and operational efficiency.
Qualifications:
- Education: Bachelor’s degree in business, Economics, Statistics, Analytics or a related field. Master's degree preferred.
- Experience: Minimum of 5 years of experience in data analysis, preferably in a customer-facing role. Experience in dealing with SAM/HAM applications and its content is a plus.
- Skills: Strong analytical and problem-solving skills. Excellent verbal and written communication abilities. Proficiency in data analysis tools and software (e.g., Excel, SQL, Oracle DB, Power BI). Ability to manage multiple projects and meet deadlines. A customer-focused mindset with a commitment to delivering high-quality service. Review and spot patterns in data (for repeating patterns and error patterns), apply analytics to it and enrich data, or fix error records. Strong in retrieving, performing analysis and updating large data sets using SQL queries on modern DBs and Analytics tools like Power BI. Engage and collaborate with stakeholders across the globe in different time zones in other functions – Product Management, Customer Success, Solution Engineers, Support. Experience of coaching/mentoring team members as a lead is desirable.
Preferred Attributes:
- Team Player: Ability to work collaboratively with colleagues and clients.
- Adaptability: Flexibility to adapt to changing client needs and industry trends.
- Attention to Detail: Meticulous approach to data analysis and reporting.
Information Technology Data Analyst employer: STM Consulting, Inc.
Contact Detail:
STM Consulting, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Data Analyst
✨Tip Number 1
Familiarise yourself with the specific data analysis tools mentioned in the job description, such as SQL and Power BI. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your technical proficiency during interviews.
✨Tip Number 2
Prepare to discuss real-world examples of how you've used data analysis to drive business decisions. Think about specific projects where your insights led to measurable improvements, as this will showcase your analytical skills and customer-focused mindset.
✨Tip Number 3
Practice your communication skills by explaining complex data findings in simple terms. Since this role involves client interaction, being able to convey your insights clearly will be crucial in demonstrating your fit for the position.
✨Tip Number 4
Network with professionals in the field, especially those who work in customer-facing data roles. Engaging with others can provide valuable insights into the industry and may even lead to referrals or recommendations for the position at StudySmarter.
We think you need these skills to ace Information Technology Data Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data analysis, especially in customer-facing roles. Emphasise your proficiency with tools like SQL and Power BI, and include specific examples of how you've used these skills to drive business decisions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data analysis and customer service. Mention your ability to communicate findings effectively and provide insights that lead to actionable recommendations. Tailor it to reflect the key responsibilities outlined in the job description.
Showcase Your Analytical Skills: During the application process, be prepared to discuss specific projects where you conducted thorough data analysis. Highlight any trends or patterns you identified and how they influenced business decisions. This will demonstrate your analytical prowess.
Prepare for Client Interaction Scenarios: Since this role involves client interaction, think about how you would handle various client scenarios. Be ready to discuss your approach to addressing client inquiries and ensuring their needs are met, as well as any experience you have in collaborating with stakeholders across different functions.
How to prepare for a job interview at STM Consulting, Inc.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've conducted data analysis in previous roles. Highlight any tools you've used, such as SQL or Power BI, and be ready to explain your thought process when identifying trends and patterns.
✨Communicate Clearly
Since this role involves client interaction, practice articulating your findings in a clear and concise manner. Consider preparing a mock presentation of a report you've created in the past to demonstrate your ability to communicate complex information effectively.
✨Demonstrate Customer Focus
Be prepared to share instances where you've gone above and beyond to meet client needs. Discuss how you’ve handled inquiries or challenges from clients and what steps you took to ensure their satisfaction.
✨Emphasise Team Collaboration
This position requires working closely with various teams. Share examples of how you've collaborated with colleagues in different functions or time zones, and highlight your adaptability in meeting changing client needs.
