At a Glance
- Tasks: Manage client relationships and oversee projects to drive growth and profitability.
- Company: Join a dynamic agency focused on innovation and collaboration.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Opportunity for career growth in a vibrant agency culture.
- Why this job: Be part of a fast-paced team that values curiosity and agility while making a real impact.
- Qualifications: 12-18 months in B2B performance marketing and strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
The collective purpose of the client services team within STM_grp is to develop lasting and meaningful relationships, founded on ‘perpetual thinking’ and innovation, to drive client and agency profit and growth. We work as one team and we are united by our company values; with curiosity, with agility, with a smile. We are seeking a B2B Account Manager who thrives in a fast-paced, dynamic environment and is looking for a new challenge. The ideal candidate will be organised, possess strong teamworking skills and will be commercially minded.
Candidates should have a minimum of 12-18 months’ experience within an agency environment, having worked on B2B performance marketing accounts, with a growing interest in results and a willingness to question outcomes and contribute ideas that help push performance forward. We’re looking for an individual who can work with autonomy and is comfortable managing day-to-day client relationships, under the guidance of a Senior Account Director. Both versatile and detail-oriented, capable of reacting swiftly to client needs whilst upholding high standards of accuracy and execution.
Good proficiency in taking reports and interpreting them against the client’s needs and KPI’s, whilst being confident in using this information to generate new briefs and avenues for growth. Under the guidance of your teams Account Director, you will be accountable for day-to-day management of your projects - working alongside the create, reach and code teams to ensure that work delivered for clients is head and shoulders above the competition. As part of the Client Services Centre of Excellence, you will also ensure that you and your team are driving profitability and opportunity for the agency.
We’re looking for someone to demonstrate that they have the below in their initial interview:
- Strong organisational skills
- Ability to work in a fast-paced environment/work under pressure
- Understanding of budgets and how to best use these to prove efficiencies for client and profitability for the agency
- Proactive
- Experience in B2B
- Ability to work under guidance of an AD, but experienced enough in the day to day
- Previous agency experience in performance marketing.
Day to day your role will include:
- Client Relationship Management (30%): Building and maintaining relationships with clients, delivering the very best work for the client; on time, on brief and on budget. Serving as the primary point of contact for clients, leading day-to-day client communications and providing team support by attending and participating in meetings in order to help maintain protected client relationships.
- Project Oversight (25%): Collaborating with internal teams to ensure project success via informal catch up’s and project status & review meetings. Managing the creation of agency briefs, project timelines, quotes, timing plans, scheduling and managing low to mid-level client issues alongside the team Account Director.
- Strategic Planning (15%): Contributing to the development of strategic plans as pre-determined by senior agency figures, and aligned with client goals. Offering insights and recommendations to strategic discussions & planning when attending strategic planning meetings with senior team members and clients. Knowledgeable and pro-active (in knowing about) your client's market, their sector specialism and challenges so the agency can better support their business growth.
- Budget Management (15%): Developing and managing project budgets via Synergist, alongside your Account Director, tracking and managing client costs from quotes, PO’s, invoices and timesheets for your projects. Creating cost estimates/quotes - gathering information to ensure accurate quotes when necessary, from the create, reach and code teams. Contributing to the monitoring and delivery of client forecasted sales and profitability alongside the teams Account Director via reports and attending pipeline meetings.
- Problem Solving (10%): Addressing project challenges and finding solutions for both client and agency. Ensuring smooth project progression by maintaining project momentum, participating in the execution of changes and deviations needed to ensure the project is still delivered on brief, on time and on budget. Pro-active in learning more about the agency specialisms in order to contribute to client conversations about creative, code and reach.
- Quality Assurance (5%): Participating in project reviews to understand quality standards that need to be adhered to at all times. Contributing to ensuring client expectations are met, without over promising or over delivering – knowing when to escalate issues to more senior team members.
Your success will be measured by:
- Demonstrable expression of the values: with curiosity, with agility, with a smile.
- Adherence to company policies and appropriate use of company software and tools.
- Meeting and exceeding your contribution to target objectives set out annually – for agency, department, team and personally.
- Scales of competency and how you perform in all areas of your role: basic, capable, accomplished.
- Client growth and satisfaction scores.
- Team feedback – both locally and across the agency.
Account Manager, B2B Design in Manchester employer: STM AGENCY
At STM_grp, we pride ourselves on fostering a vibrant work culture that thrives on collaboration, innovation, and a shared commitment to excellence. As an Account Manager in our B2B Design team, you will benefit from a supportive environment that encourages professional growth and creativity, while working alongside passionate colleagues who are dedicated to delivering outstanding results for our clients. With a focus on continuous learning and development, we offer unique opportunities to enhance your skills and advance your career in a dynamic agency setting.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, B2B Design in Manchester
✨Tip Number 1
Get to know the company inside out! Research STM_grp's values and recent projects. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous B2B experience and how it aligns with the role. Use specific examples to demonstrate your organisational skills and ability to thrive under pressure.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Account Manager, B2B Design in Manchester
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your curiosity shine through! Share examples of how you've explored new ideas or tackled challenges in previous roles. We love candidates who are eager to learn and grow.
Be Organised and Clear:Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your language clear. We appreciate candidates who can communicate effectively, especially in a fast-paced environment like ours.
Highlight Your B2B Experience:Don’t forget to emphasise your experience in B2B performance marketing. Share specific examples of projects you've worked on and the results you achieved. This will show us that you understand the landscape and can contribute from day one.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're proactive!
How to prepare for a job interview at STM AGENCY
✨Know Your Clients
Before the interview, research the agency's clients and their industries. Understanding their challenges and market dynamics will help you demonstrate your proactive approach and ability to contribute to client conversations.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational skills. Discuss how you've managed multiple projects or client relationships in a fast-paced environment, ensuring everything is delivered on time and within budget.
✨Be Ready to Discuss Budgets
Brush up on your knowledge of budget management. Be prepared to explain how you've tracked costs and maximised efficiencies in previous roles, as this will show your commercial mindset and understanding of profitability.
✨Demonstrate Teamwork and Autonomy
Share experiences where you've successfully collaborated with teams while also taking initiative. Highlight how you can work under guidance but are also capable of managing day-to-day tasks independently, which is crucial for this role.
