Account Manager in Manchester

Senior HR professional with experience across retail, property, marketing and consultancy

Why Work With Us

Do you thrive in a creative environment? Are you passionate about design, love translating client briefs into inspiring creative work, and enjoy collaborating with designers, clients, and teams to bring ideas to life? Join us and play a key role in shaping brands and campaigns that make an impact.

The collective purpose of the client services team within STM_grp is to develop lasting and meaningful relationships, founded on ‘perpetual thinking’ and innovation, to drive client and agency profit and growth.

What makes us different is our collaborative, hands‑on approach. You’ll have the chance to work on a variety of exciting projects, build genuine relationships, and make a real impact.

Location & Our Working Style

Please note that this role is based in Manchester, and our hybrid working model requires a minimum of one day per week in the office.

Who This Role is Perfect For

This is an ideal opportunity for someone with 2‑3 years of agency experience who’s ready to take the next step and gain more responsibility. If you’ve worked in a creative agency environment and want to broaden your experience, this role offers the chance to learn, grow, and make a real impact in a supportive, collaborative team. You’ll need confidence in client‑facing situations and a proactive mindset, but you don’t need decades of experience just the ambition to develop and contribute ideas.

The Role

The role of Account Manager will see you take a proactive approach to managing a diverse portfolio of client accounts. You’ll focus on building strong, long‑term relationships through exceptional client satisfaction, clear communication, quality control, and profitability.

As an Account Manager, you’ll ensure each client receives the highest level of individual attention and that all projects are delivered on time, on budget, and on brief. You’ll work closely with internal teams to drive performance, uphold standards, and continually look for ways to add value.

This is an exciting opportunity for someone who enjoys taking ownership, thrives in a collaborative environment, and brings ideas, energy, and insight to the team.

What You’ll Be Doing Day to Day

• Build strong, trusted relationships with clients, understanding their business needs and acting as a key point of contact.
• Manage projects from briefing through to delivery – ensuring everything runs smoothly, on time, on budget, and on brief.
• Work closely with creative, digital, and production teams to coordinate resources, share information, and keep everyone aligned.
• Prepare and manage client briefs, schedules, and documentation with accuracy and attention to detail.
• Support and contribute to creative briefings, offering insight, clarity, and feedback throughout the process.
• Monitor project progress, costs, and profitability, helping ensure financial targets are met.
• Communicate clearly and proactively with both clients and internal teams, keeping everyone informed at every stage.
• Maintain excellent organisation and admin – from filing and job tracking to invoicing and timesheets.
• Contribute ideas, support your teammates, and bring a positive, solution‑focused attitude to everything you do.

You’re exactly who we’re looking for if you

• Have previous experience in a similar role – this is not a graduate role (2 years+)
• Have Creative agency experience
• Desirable Healthcare / Pharmaceutical agency experience
• Have experience working on creative briefs
• Are confident and have previous client‑facing experience
• Are looking to learn and develop
• Have some experience managing digital projects

What we offer

• 26 days holiday
• Regular lunch and learns
• Supportive team culture with space to grow and shape your role

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Project Management

Industries

• Marketing Services

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