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- Tasks: Be the first point of contact for clients, handling calls and support tickets.
- Company: STL Technology Solutions delivers innovative IT solutions for wholesalers and retailers.
- Benefits: Enjoy flexible working, 30 days holiday, and a life assurance scheme.
- Why this job: Join a supportive team with growth opportunities in a modern office environment.
- Qualifications: Customer service experience is key; IT knowledge is a plus but training is provided.
- Other info: Free onsite parking and tea/coffee facilities available.
The predicted salary is between 30000 - 42000 £ per year.
Come and join our growing software support team, conveniently located in Darwen (nr Blackburn) just off the M65 near Darwen Services (Junction 4). Our modern office space provides a comfortable and safe working environment for our staff.
To aid with the support of our own in-house software written specifically for the wholesale industry, we are looking for a customer service centric person with an aptitude for IT and related systems. This is a combined role which mainly focuses on communication with clients; however, a requirement to investigate IT issues will be part of your daily tasks.
What you will be doing:
- As first point of contact, you'll be answering calls and logging tickets for the Support desk.
- Carrying out basic investigations of tickets ensuring all details are available for our Support team.
- Client follow-ups as required.
- Administration of call stack, maintaining a high standard of call notes.
- Maintaining good communication with the customer at all times.
- Liaising with support colleagues to ensure calls are closed according to SLA.
- Configuring Hardware onsite ready to ship to clients (Training Provided).
- 37.5hrs. Additional participation in the Weekend On Call rota once trained.
What would we like from you:
- A very high level of customer service experience, with excellent verbal and written skills.
- An understanding of ERP, Supply Chain Management, Point of Sale (POS) and Stock Control software, and experience in basic troubleshooting of Windows based systems desirable but not essential as training is provided.
- An aptitude and desire to learn new skills.
- Resilience, flexibility and an ability to 'think around the subject'.
- Excellent inter-personal skills - must enjoy dealing with people at all levels.
- Independent worker.
- Organisation and Analytical skills.
- Prioritisation/Time Management.
Personal Qualities:
- Minimum of 3 Years' experience in a similar role.
- Ability to manage workload whilst maintaining priorities, linked to business needs.
- Able to contribute and work within a team.
- Patience and understanding whilst investigating customer needs.
- Ability to use initiative.
What is in it for you?
- Progression opportunities.
- Life Assurance Scheme.
- Flexible working (ability to work from home upon request subject to successful completion of probation period).
- Holiday Buy and Sell Scheme.
- Employer matched contribution Pension scheme.
- Holiday entitlement of 30 days, (including Public holidays), increasing 1/year of Service, (up to 5 years).
- Free onsite parking.
- Free Tea/Coffee facilities.
A little bit about STL:
Combining the latest technological innovation and deep sector knowledge, STL Technology Solutions provides the most dynamic IT solutions available for wholesalers and retailers. We pride ourselves on providing a quality service at all times, from sales through to specification, development, testing, training and implementation as well as customer support/maintenance.
So, what are you waiting for? Interviews are being arranged ASAP, click the apply button to fill in a short application so we can learn a bit more about you.
First Response Software Support Analyst in Darwen employer: STL Technology Solutions Ltd
Contact Detail:
STL Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Software Support Analyst in Darwen
✨Tip Number 1
Familiarise yourself with the wholesale industry and the specific software used in this sector. Understanding ERP, Supply Chain Management, and POS systems will give you a significant edge during interviews.
✨Tip Number 2
Practice your communication skills, as this role heavily relies on effective client interaction. Consider role-playing scenarios where you handle customer inquiries or troubleshoot issues to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved IT issues in the past. This will demonstrate your aptitude for troubleshooting, even if it's not your primary experience.
✨Tip Number 4
Research StudySmarter and our values to align your answers with what we stand for. Being able to articulate why you want to work with us and how you can contribute will make a strong impression.
We think you need these skills to ace First Response Software Support Analyst in Darwen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant IT skills. Emphasise your ability to communicate effectively and your experience in troubleshooting, even if it's basic.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your customer service skills and your willingness to learn new technologies.
Showcase Relevant Skills: When detailing your skills, focus on those mentioned in the job description, such as organisation, analytical skills, and the ability to manage workload. Use examples from your past roles to illustrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at STL Technology Solutions Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or improved client satisfaction.
✨Demonstrate Your IT Aptitude
Even if you don't have extensive technical knowledge, show your willingness to learn. Familiarise yourself with basic troubleshooting techniques and common software used in the wholesale industry, as this will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to think on your feet or manage multiple priorities, and be ready to share these stories.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, training processes, and growth opportunities within the company. This shows your genuine interest in the role and the organisation.
